Destiny Smith
Las Vegas
Summary
Dedicated professional with eight years of experience in customer service, supervision, and crisis management. Skilled in de-escalation, conflict resolution, and behavioral observation. Passionate about behavioral health and eager to apply interpersonal and problem-solving skills to support individuals with diverse mental health needs. Seeking to train as a Behavioral Health Technician (BHT) or Registered Behavior Technician (RBT) to gain hands-on experience in the field.
Overview
9
9
years of professional experience
Work History
Retention Specialist
PSI Exams
Las Vegas
11.2020 - Current
- Managed client retention strategies, ensuring continued compliance with testing protocols
- Handled escalations and resolved client issues to maintain a positive customer experience
- Developed and maintained relationships with clients to enhance retention and satisfaction
- Provided training and support to team members, focusing on communication and problem-solving skills
Palliative Care Assistant
Chapman Hospice
Riverside
01.2016 - 01.2019
- Provided emotional and physical support to patients receiving end-of-life care
- Assisted in daily activities, including personal care, meal preparation, and mobility support
- Offered companionship and comfort to patients and families during critical times
- Maintained detailed records while ensuring HIPAA compliance and confidentiality
Education
Study of Psychology -
Cerritos College
Cerritos, CAHigh School Diploma - AP Psychology, Psychology
Vista del Lago High School
Moreno Valley, CASkills
- Crisis de-escalation and conflict resolution
- Behavioral observation and intervention
- Patient-centered communication
- Team leadership and staff training
- Report writing and documentation
- HIPAA compliance and confidentiality
Volunteer Experience
- Chapman Hospice Volunteer, 3 years, Provided emotional support to patients and families.
- Blood Drive Volunteer, 4 years, Assisted in donor guidance and event organization.
- Health Academy Student, 4 years, Gained foundational healthcare knowledge.
Education Certifications
- Cerritos College, Cerritos, CA, Study of Psychology
- Vista del Lago High School, Moreno Valley, CA, AP Psychology (Senior Year), Psychology (Junior Year)
- Vista del Lago High School, Moreno Valley, CA, High School Diploma
Timeline
Retention Specialist
PSI Exams
11.2020 - Current
Palliative Care Assistant
Chapman Hospice
01.2016 - 01.2019
Study of Psychology -
Cerritos College
High School Diploma - AP Psychology, Psychology
Vista del Lago High School