Destiny Smith
Missouri Department of Conservation
West Plains,MO
1
Certification
9
years of professional experience
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Assistant
3 Years 5 Months- Managed scheduling and coordination of departmental meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed correspondence, ensuring timely responses to inquiries and requests.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Office Assistant II
5 Years- Managed scheduling and appointment systems, ensuring optimal use of resources and time management.
- Maintained filing systems to improve document retrieval and organization.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Receptionist
6 Months- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with healthcare providers to improve patient check-in processes and reduce wait times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
General Studies - Not yet completed
High School Diploma
Skills
Time management
Communication Skills
Multi-line phone systems/Phone Etiquette
Microsoft Word/PowerPoint/Excel/Outlook
Customer Service Skills
Organized
Administrative Support
Scheduling and Calendar Management
Deadline Oriented
Customer Service
Certification
- Driver's License
- CPR Certification/First AID December 2023 to December 2027
- Level I Wildland Fire
- VFC- Vaccine Storage December 2023
- VFC-Vaccine Handling December 2023
AWARDS
SEA- Service Excellence Advisor
- I was nominated by my employer (Ozarks Healthcare) to be an advisor and present PowerPoints in regards to policies/procedures to promote improved customer service and to better the organization as a whole.
Customer Service Award
- In 2023, when I began working for the Missouri Department of Conservation I was presented with an award for Exceptional Customer Service within the Ozark Region.
Timeline
Administrative Assistant
Missouri Department of Conservation
01.2023 - CurrentRead More
Office Assistant II
Ozarks Healthcare
01.2018 - 01.2023Read More
Receptionist
West Plains Pediatrics
07.2017 - 01.2018Read More
MSU-West Plains
General Studies from Not yet completed
Read More
Willow Springs High School
High School Diploma
Read More