Destiny Southall
Dallas,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Service Billing Agent
Kaiser Permanente
Dallas, TX
07.2022 - Current
- Handle members inquires related to Benefits and Plan eligibility.
- Provide Members cost estimates with CPT codes and deductible amounts.
- Processing members hospital and professional payments discussed insurance adjustments if needed.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Patient Service Representative
Mckesson Pharmacy
Dallas, TX
12.2020 - 07.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Ran credit card batches and balanced deposits on daily basis.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Account Manager, Inside Sales
Anheuser-Busch
Irving, TX
04.2018 - 11.2020
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Built and maintained productive relationships with customers and internal partners.
- Contacted new and existing customers to discuss product and service solutions.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
Customer Service Representative
Aegis Communications
Irving, TX
06.2016 - 03.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed payments for medications via a secured payment line.
- Assisted customers with insurance claims errors by researching or referring them to their insurance provider.
- Answered general inquiries and concerns regarding medication refills or coverage.
- Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
- Communicated with insurance companies for billing purposes.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05-2011
Mountain View College
Dallas, TXSkills
- Data Entry
- Upselling and Cross-Selling
- Inbound and Outbound Calling
- Product Knowledge
- Appointment Scheduling
- Computer Proficiency
- Multi-Task Management
- POS Systems and Ordering Platforms
- Customer Account Management
- Claims Processing
- Medical Transport Billing
- Multitasking and Organization
- Patient Care
- Medical Software Applications
- Phone and Email Etiquette
- Positive Attitude
Timeline
Service Billing Agent
Kaiser Permanente
07.2022 - Current
Patient Service Representative
Mckesson Pharmacy
12.2020 - 07.2022
Account Manager, Inside Sales
Anheuser-Busch
04.2018 - 11.2020
Customer Service Representative
Aegis Communications
06.2016 - 03.2018
High School Diploma -
South Grand Prairie High School
Mountain View College
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