Results-driven professional with a proven track record in customer service and leadership. Skilled in fostering positive environments and resolving issues efficiently, contributing to enhanced customer satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Paraprofessional
Bartow County School System
Adairsville, GA
08.2025 - Current
Supported students with special needs during individual and group sessions.
Provided personalized educational, behavioral, and emotional support to address individual student needs.
Collaborated with teachers to implement lesson plans and enhance classroom activities.
Facilitated academic instruction and supported students in completing assignments.
Monitored student behavior and maintained a positive learning environment.
Applied positive reinforcement to redirect negative behaviors.
Provided guidance to students in the classroom setting.
FOH Assistant Manager
Chick-fil-A
Cartersville, GA
04.2017 - 08.2025
Managed day-to-day restaurant operations with a focus on quality and meeting customer expectations.
Collaborated with team members to streamline service flow and enhance customer experience.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Resolved customer complaints with professionalism, improving satisfaction and loyalty.
Coached, mentored, and trained team members to enhance job performance and foster team growth.
Oversaw performance evaluations to ensure staff development and growth.
Prepared food items following safety and quality standards.
Led team to reach goals such as Champions Club, Symbol, and 200 cars in the drive-thru in one hour.
Instituted team competitions and goals in order to boost productivity and employee morale.
Led team to establish and achieve operational goals.