Destiny Sturmer
San Francisco,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Hostess
Benihana
11.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Busser/Food Runner
Legion Of Honor Cafe McCalls Catering
09.2023 - 12.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Ensured timely food delivery by promptly bringing out dishes from the kitchen.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Food Prep Cook/Janitorial Cleaner
Cinemark Theaters
04.2023 - 09.2023
- Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
- Streamlined kitchen operations for improved efficiency through effective time management and organization skills.
- Collaborated with other cooks for seamless teamwork, ensuring timely and accurate order fulfillment.
- Increased customer satisfaction by consistently delivering visually appealing and delicious dishes.
- Maintained a safe working environment by following food safety guidelines and proper equipment usage.
- Trained new employees in food preparation techniques, kitchen protocols, and sanitation standards to ensure consistency across the team.
Food Prep/Hostess/Busser/Barista
Michael's Pizza & Gina's Cafe
02.2021 - 02.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Education
High School Diploma -
Thurgood Marshall Academic High School
San Francisco, CA05.2023
Skills
- Event Planning
- Guest Engagement
- Customer Service
- Complaint Handling
- Guest Complaint Resolution
- Food Running
- Reservations Management
- Server Support
- Dining Room Management
- Interactive Communication Skills
Timeline
Hostess
Benihana
11.2023 - Current
Busser/Food Runner
Legion Of Honor Cafe McCalls Catering
09.2023 - 12.2023
Food Prep Cook/Janitorial Cleaner
Cinemark Theaters
04.2023 - 09.2023
Food Prep/Hostess/Busser/Barista
Michael's Pizza & Gina's Cafe
02.2021 - 02.2023
High School Diploma -
Thurgood Marshall Academic High School