Destiny Szalay
Friendswood,TX
Summary
Hardworking employee with customer service and multitasking abilities and the desire to take on new challenges. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Doughnuteer
Voodoo Doughnut
Houston, TX
04.2023 - Current
- Maintained high standards of store policies and identified needs of customers promptly and efficiently, and provided excellent service and attention in customer service.
- Mastered Toast POS computer system
- Handled currency and credit transactions
- Had clear communication with staff and upper management.
- Performed closing duties such as setting up workstations, cleaning/sanitizing and restocking
- Maintained health and safety standard's throughout the store such as keeping kitchen and dining areas, equipment and utensils clean.
- Set up other shifts for success.
- Acquired new skills to support team and further accommodate customer needs.
- Trained new hires on company policies and procedures
Team Member
Crumbl Cookies
Pasadena, TX
09.2021 - 01.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments
- Worked to learn required tasks to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Operated mixers to get product out quickly and efficiently
- Cleaned, sanitized and maintained mixing equipment.
Team Member
Dunkin Dounts
Pasadena, TX
10.2020 - 09.2021
- Maintained a clean and organized work area throughout shift
- Operated cash registers to process payments
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Memorized official and off-menu coffee and tea preparations.
- Trained new baristas on company policies and procedures
- Described menu items to customers and suggested products based on stated preferences.
Education
High School Diploma -
Sam Rayburn High School
Pasadena, TXSkills
- Training & Development
- POS Software Proficiency
- Conflict Negotiation
- Cleaning and Sanitizing
- Problem-Solving
- Food handler card registered with the city of Houston
Timeline
Doughnuteer
Voodoo Doughnut
04.2023 - Current
Team Member
Crumbl Cookies
09.2021 - 01.2022
Team Member
Dunkin Dounts
10.2020 - 09.2021
High School Diploma -
Sam Rayburn High School