Destiny Thomas
Customer Service Representative
Jones,OK
Summary
Good with computers/ technology. Good with people and kids. Outgoing, very good on phones. Good at customer service. Hard working, easy learner, love to help people. Know how to run postage machines and do return mail. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Casualty Corporation Of America Inc
07.2022 - 05.2024
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Liberal Arts And General Studies
Rose State College
Oklahoma City, OK05.2024
High School Diploma -
Jones High School
Jones, OK 08.2021 - 05.2024
Skills
- Effective Communication
- Billing Adjustments and Refunds
- Computer Skills
- Customer Data Confidentiality
- Problem-solving abilities
- Call Center Operations
- Account updating
- Excellent Communication
- Document and Records Management
- Customer service orientation
Timeline
Customer Service Representative
Casualty Corporation Of America Inc
07.2022 - 05.2024
High School Diploma -
Jones High School
08.2021 - 05.2024
Liberal Arts And General Studies
Rose State College