Destiny Thomas

Working efficiently to minimize guest wait time while maintaining guest service and accuracy. With

also completing the transactions accurately and efficiently, while keeping the guests engaged. Some

moments will encounter to problem-solve and make major decisions that will impact the guest experience

positively and resolve any issue they may be facing.

Orchestrated managing online and phone reservations. With providing information to locals or oncoming guests about our hotel, available room information, and their amenities that they’ll be utilizing. Coupled with, responding appropriately to guest complaints or with providing upscale and courteous serviceleaving the guests with total satisfaction. In addition to, registering guests with their issued room keys that is provided, anticipating guests with their requests, while assisting with check ins and check outs.