Destiny Thompson
Augusta,GA
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Convergent
12.2022 - Current
- Project Lead for accounts that have outstanding balances.
- Ensure products are configured and/or adapted to meet each customer's needs.
- Validate and test devices.
- Technical Support
Service Escalation Specialist
Foundever
10.2019 - 12.2022
- Assist the contact center with Escalated Service Locator issues.
- Assist warranty team with processing of service claims as an auditor.
- Audit claims to ensure accuracy.
- Communicate with Regional Service Quality Manager to resolve outstanding service issues.
- Utilize empowerment tools to negotiate with customers and service providers to resolve issues in an equitable and timely manner.
- Identify, research, and resolve outstanding customer's and service provider's issues.
- Ensure the highest level of service quality is delivered to both internal and external customers.
- Provide phone coverage to call center as volume warrants or as requested.
- Interact with team members and upper management with professionalism.
- Provide weekly detailed tracking and recording results to management.
Education
Hs Diploma -
Lucy Craft Laney
Augusta, Ga06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Convergent
12.2022 - Current
Service Escalation Specialist
Foundever
10.2019 - 12.2022
Hs Diploma -
Lucy Craft Laney