Overview
Work History
Education
Skills
Timeline
Generic

Destiny Thompson

Augusta,GA

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Convergent
12.2022 - Current
  • Project Lead for accounts that have outstanding balances.
  • Ensure products are configured and/or adapted to meet each customer's needs.
  • Validate and test devices.
  • Technical Support

Service Escalation Specialist

Foundever
10.2019 - 12.2022


  • Assist the contact center with Escalated Service Locator issues.
  • Assist warranty team with processing of service claims as an auditor.
  • Audit claims to ensure accuracy.
  • Communicate with Regional Service Quality Manager to resolve outstanding service issues.
  • Utilize empowerment tools to negotiate with customers and service providers to resolve issues in an equitable and timely manner.
  • Identify, research, and resolve outstanding customer's and service provider's issues.
  • Ensure the highest level of service quality is delivered to both internal and external customers.
  • Provide phone coverage to call center as volume warrants or as requested.
  • Interact with team members and upper management with professionalism.
  • Provide weekly detailed tracking and recording results to management.

Education

Hs Diploma -

Lucy Craft Laney
Augusta, Ga
06.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Convergent
12.2022 - Current

Service Escalation Specialist

Foundever
10.2019 - 12.2022

Hs Diploma -

Lucy Craft Laney

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Destiny Thompson