Destiny Tolbert
Wilkes-Barre,PA
Summary
Accomplished professional with a proven track record at Amazon, adept in team leadership and customer service. Excelled in cross-training and safety enforcement, enhancing fulfillment efficiency. At Host Inn All Suites, led front desk operations, boosting guest satisfaction. Skilled in Apple technical support, ensuring high-quality customer resolutions. Expertise in teamwork, collaboration, and continuous learning.
Overview
4
4
years of professional experience
Work History
Fulfillment Associate
Amazon
Pittston, PA
11.2023 - Current
- Demonstrate adaptability by cross training in multiple job functions within the fulfillment center.
- Exceed customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Current back-up process assistant for inbound stow.
- Contribute to a safe work environment by being apart of the safety team and helping enforce safety rules within the fulfillment center.
- Current backup process assistant, running docks with 15-20 associates as a time.
Front Desk Supervisor
Host Inn All Suites
Wilkes-Barre, PA
12.2022 - 10.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Apple Technical Support Representative
Conduent
08.2020 - 12.2022
- Assisted in developing a knowledge base of frequently asked questions and solutions for more efficient issue resolution.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
Education
High School Diploma -
G.A.R Memorial Jr/Sr High School
Wilkes-Barre, PA06.2019
Skills
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Customer Service
Timeline
Fulfillment Associate
Amazon
11.2023 - Current
Front Desk Supervisor
Host Inn All Suites
12.2022 - 10.2023
Apple Technical Support Representative
Conduent
08.2020 - 12.2022
High School Diploma -
G.A.R Memorial Jr/Sr High School