Destiny Toles
Daytona,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Excelling in problem resolution and relationship building. Recognized for consistently exceeding performance metrics and enhancing customer satisfaction through active listening and effective communication. Skilled in payment processing and adept at managing high-stress situations to foster loyalty and retention.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Georgia Power
02.2026 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
United Healthcare
08.2024 - 12.2025
- Provided exceptional support to customers via phone, resolving inquiries and ensuring satisfaction.
- Managed patient data using electronic health record systems to maintain accuracy and confidentiality.
- Adapted quickly to new software tools, enhancing efficiency in processing customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Sam's Club
05.2023 - 08.2024
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and electronic payments accurately and responsibly.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Participated in training new cashiers on operational procedures and best practices.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Communicated effectively with coworkers to foster strong teamwork within the cashier department.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
Cashier
Tropical Smoothie Cafe
04.2023 - 06.2023
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with menu selections and provided recommendations for smoothies and snacks.
- Handled cash, credit, and gift card transactions accurately while ensuring compliance with company policies.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
Education
High School Diploma -
Park Crossing High School
Montgomery, AL05.2021
Skills
- Customer Service
- Relationship Building
- Account Management
- Payment Processing
- Cash Handling
- Problem Resolution
- Data Entry
- Microsoft Office
- Communication
- Active Listening
- Conflict Resolution
- Attention to Detail
Timeline
Customer Service Representative
Georgia Power
02.2026 - Current
Customer Service Representative
United Healthcare
08.2024 - 12.2025
Cashier
Sam's Club
05.2023 - 08.2024
Cashier
Tropical Smoothie Cafe
04.2023 - 06.2023
High School Diploma -
Park Crossing High School