Destiny Toscano
Manchester,MD
Summary
Compassionate Patient Care Technician with expertise in vital signs monitoring, patient education, and infection control. Committed to enhancing patient well-being and fostering a safe, clean environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
GBMC HealthCare - Greater Baltimore Medical Center
Towson, MD
11.2021 - Current
- Assisted nursing staff in delivering quality patient care and comfort.
- Monitored vital signs and documented changes in patients' conditions.
- Supported daily activities, ensuring patient safety and well-being.
- Maintained cleanliness and organization of patient care areas.
- Trained new staff members on departmental policies and best practices.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Fostered clean and hygienic environment, reducing risk of infections.
- Delivered high-quality care to postpartum patients in a hospital facility.
Unit Secretary
GBMC HealthCare - Greater Baltimore Medical Center
Towson, MD
11.2021 - Current
- Facilitated communication between medical staff and patients to enhance service delivery.
- Organized and maintained confidential medical records in compliance with HIPAA regulations.
- Streamlined office procedures, reducing wait times and improving patient satisfaction rates.
- Assisted in training new staff on administrative protocols and hospital systems.
- Monitored inventory of office supplies, proactively ordering to maintain essential stock levels.
- Coordinated patient admissions and discharges, ensuring smooth transitions within the healthcare facility.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained patient confidentiality in line with HIPAA regulations.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Team Member
KFC Taco Bell
Hampstead, MD
01.2016 - 11.2022
- Assisted in food preparation, ensuring adherence to health and safety standards.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Maintained cleanliness of dining and kitchen areas, promoting a hygienic environment.
- Collaborated with team members to streamline order fulfillment processes.
- Operated point-of-sale systems efficiently, managing transactions accurately.
- Trained new employees on operational procedures and best practices.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Patient Care Technician
Carroll Hospital Center
Westminster, MD
05.2021 - 10.2021
- Collaborated with interdisciplinary teams to enhance patient outcomes.
- Implemented infection control protocols to prevent hospital-acquired infections.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with medical procedures to support patient care plans.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Supported patients' daily living activities, improving their hospital stay experience.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
Nursing Assistant
Longview Nursing Home
Manchester, MD
10.2019 - 01.2021
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted nursing staff in administering medications and monitoring patient vital signs effectively.
- Supported residents with mobility and personal hygiene, enhancing their quality of life.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Education
High School Diploma -
Manchester Valley High School
Manchester, MD 06.2018
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Catheter care
- Blood glucose monitoring
- Specimen collection
- Infection control
- d
- Phlebotomy techniques
- Patient positioning
- Professional bedside manner
- Patient education
- Telephone reception
- Customer service
- Strong organization
- Incoming call reception
Certification
- CNA - Certified Nursing Assistant
- NCPCT - Patient Care Technician
Timeline
Patient Care Technician
GBMC HealthCare - Greater Baltimore Medical Center
11.2021 - Current
Unit Secretary
GBMC HealthCare - Greater Baltimore Medical Center
11.2021 - Current
Patient Care Technician
Carroll Hospital Center
05.2021 - 10.2021
Nursing Assistant
Longview Nursing Home
10.2019 - 01.2021
Team Member
KFC Taco Bell
01.2016 - 11.2022
High School Diploma -
Manchester Valley High School