Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Michael Meadows

Staunton,VA

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Advanced Training/Multi-Unit Manager

Chick-fil-A
05.2023 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Coordinated technical training and personal development classes for staff members.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Delivered new employee onboarding and training sessions via Pathway
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Liaised between multiple business divisions to improve communications.

General Manager/Multi Unit Training Manager

Cracker Barrel Old Country Store
08.2017 - 05.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Coordinated technical training and personal development classes for staff members.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Directed field training to enhance participants' skills.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Managed new employee orientation training process for more than 100 employees each year.
  • Directed training programs and development paths for managers and supervisors.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Managed all exempt employee coaching, training, and performance improvement actions.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.

Associate Manager

Cracker Barrel Old County Store
03.2013 - 08.2017
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Oversaw training and onboarding process for all newly hired employees within the restaurant.
  • Mentored and supported employees to create strong workplace culture.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

General Manager

CiCis Pizza
08.2012 - 01.2013
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

General Manager

McDonald's Restaurant
06.1999 - 05.2012
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Skills

  • Staffing
  • Problem Resolution
  • Time Management
  • Food Preparation and Safety
  • Safety Protocols
  • Coaching and Mentoring
  • Facility Management
  • Team Leadership
  • Top Talent Recruiting, Hiring and Retention
  • Administrative Skills
  • Multimillion-Dollar P&L Management
  • Training and Development
  • Operations Management
  • Profit and Loss
  • Team Building
  • Customer Service

Certification

  • ServSafe Certified

Timeline

Director of Advanced Training/Multi-Unit Manager

Chick-fil-A
05.2023 - Current

General Manager/Multi Unit Training Manager

Cracker Barrel Old Country Store
08.2017 - 05.2023

Associate Manager

Cracker Barrel Old County Store
03.2013 - 08.2017

General Manager

CiCis Pizza
08.2012 - 01.2013

General Manager

McDonald's Restaurant
06.1999 - 05.2012

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Michael Meadows