Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Destiny Walker

Atlanta,Georgia

Summary

Efficient professional in insurance claims and policy processing, known for high productivity and the ability to complete tasks with precision. Specialized in analyzing claim details, navigating policy databases, and managing customer communications. Excel in problem-solving, adaptability, and teamwork, leveraging these soft skills to navigate complex situations and achieve positive outcomes.

Overview

8
8
years of professional experience

Work History

Claim Associate

Express
Remote
- Current
  • Delivers a remarkable customer experience throughout the handling of lower complexity claims, identifying and ensuring prompt routing of claims to other functional areas.
  • Provide updated changes, answer all questions for Max as a Max Power User & Peer Resources.
  • Monitored various changes and questions for my team as SPOC for SCP and ACM.
  • Identified opportunities for process improvement within the organization's existing workflow processes.
  • Provided customer service by responding promptly to telephone inquiries about claim status.

Technical Support

Inspiro
Remote
09.2021 - 01.2022
  • Installing the necessary cables, mounting the satellite hardware, and ensuring that the dish is positioned correctly
  • Calibrating the equipment to ensure that the connection is secure, and the service is functioning correctly
  • Diagnosing technical issues and implementing effective repairs.

Customer Care/Sales

Kratos Investments
Miami Lakes, FL
11.2020 - 05.2021
  • Resolve customer complaints via phone, email, mail, or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts
  • Assist with placement of orders, refunds, or exchanges.

Fraud Specialist

Citibank
Jacksonville, FL
09.2019 - 10.2020
  • Facilitate all contract instructor lead classes including communications with instructor, material acquisition, and equipment setup
  • Work with mainframe and online systems to file fraud disputes and ACH debits as well as ATM transaction
  • Adhere to policies of the FCRA and laws enforce by the CFPB
  • Specialize in BSA and AML compliance
  • Resolve credit bureau disputes using e-Oscar for regulations and handling
  • Converse directly with customers to resolve issues and act as a liaison with MasterCard.

Customer Care/ Tech Support Agent

ADT Security Services
Jacksonville, FL
02.2017 - 11.2019
  • Assume the responsibility of receiving and sorting incoming payments with attention to credibility, manage the status of accounts and balances and identify inconsistencies, issue and post bills, receipts and invoices, check the validity of debit accounts, update accounts receivable database with new accounts or missed payments, ensure all clients remain informed on their outstanding debts and deadlines.

Account Representative

GC Services
Jacksonville, FL
04.2016 - 01.2017
  • Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments
  • Acts as the liaison between creditors and customers and manages overdue accounts.

Education

High School Diploma -

Coral Springs High School
Coral Springs, FL

Skills

  • Enterprise Claim System
  • MAX - Power User
  • Ctrix mastermind
  • Chudly
  • Informix
  • Tech Advisor
  • Convoso

Personal Information

Title: Claim Associate

References

Tasa Hattori, (315) 408-3038

Timeline

Technical Support

Inspiro
09.2021 - 01.2022

Customer Care/Sales

Kratos Investments
11.2020 - 05.2021

Fraud Specialist

Citibank
09.2019 - 10.2020

Customer Care/ Tech Support Agent

ADT Security Services
02.2017 - 11.2019

Account Representative

GC Services
04.2016 - 01.2017

Claim Associate

Express
- Current

High School Diploma -

Coral Springs High School

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Destiny Walker