Destiny Wheeler
Summary
Dependable professional with many years of experience in the fields of Customer Service, Client Services, and Foreclosure Specialist. Prioritized job duties. Reliable. Ability to work independently or on a team. Detail oriented. Outstanding phone etiquette. Excellent customer service skills. Honest and trustworthy. Trained new and existing staff. Computer skills.
Overview
11
11
years of professional experience
Work History
Apparel Team Lead
Walmart Supercenter
06.2022 - Current
- Lead team associates by operating as the manager on duty, prioritizing and delegating daily workloads
- Monitor and communicate team staffing needs, ensuring tasks are completed
- Set clear expectations, communicating goals, and maintaining an open dialogue with team associates
- Provide consistent follow-up to verify workload completion, ensuring compliance with company policies
- Participating in the hiring, promotion, coaching, trainings, and evaluation of associates.
Prepared Meals Associate
Sam's Club
06.2021 - 06.2022
- Prepared fresh food items daily for members by following recipes
- Properly wrapped, labeled, and stored products to ensure club members had the freshest items
- Multi-tasked and prepared things in a short amount of time, while assisting members with their orders.
Senior Support Specialist
Synchrony Financial LLC
05.2017 - 04.2020
- Handled inbound calls from cardholder, resolved inquiries, authorized sales, received payments, and answered all cardholders' questions
- Was main point of contact for merchants who needed answers regarding their healthcare and retail credit card programs
- Discussed payment options and educated merchants/customers on various promotional plans
- Resolved credit inquiries on new accounts and processed credit applications
- Trained merchants how to utilize Business Center and Transact to facilitate monthly reporting and expedite sale slips
- When approached to expand my knowledge and experience within the company, I applied and was accepted to assist the funding department with indexing
- This assistance aided in the department reaching their goals with funding sales each week and month.
Foreclosure Specialist
Ditech Financial LLC
04.2013 - 01.2017
- Verified foreclosure sale documents were correct and imaged within 3 days after the sale
- If foreclosure sale documents were not correct, called attorneys to have documents corrected and imaged into Ditech's system
- Trained new employees.
Education
BS in Business Administration with a concentration in Human Resources -
Southern New Hampshire University
AA in Paralegal -
Western Dakota Tech
Certificate of completion for Office & Administration -
Career Learning Center
National Career Readiness Certificate – Silver Level -
Skills
- Brand Awareness
- Store operations
- Loss Prevention
- Cash Handling
References
- Sally Nelson, Account Manager Customer Service, Synchrony Financial LLC, Rapid City, South Dakota, 57703, (605) 391-1615
- Melissa Blanchard, Default Support Analyst, The Money Source, Box Elder, South Dakota, 57719, (605) 430-3174
- Andrea Esquire, Pre-need Customer Service, Assurant, Rapid City, South Dakota, 57703, (605) 863-2783
Timeline
Apparel Team Lead
Walmart Supercenter
06.2022 - Current
Prepared Meals Associate
Sam's Club
06.2021 - 06.2022
Senior Support Specialist
Synchrony Financial LLC
05.2017 - 04.2020
Foreclosure Specialist
Ditech Financial LLC
04.2013 - 01.2017
BS in Business Administration with a concentration in Human Resources -
Southern New Hampshire University
AA in Paralegal -
Western Dakota Tech
Certificate of completion for Office & Administration -
Career Learning Center