Destiny Williams
Huntsville
Summary
Assistant Manager at McDonald's Restaurant with expertise in team leadership and customer service. Achieved enhanced service efficiency by optimizing staffing schedules and implemented innovative marketing strategies that increased customer engagement. Proficient in conflict resolution and strategic planning, contributing to a positive work environment and improved employee retention.
Overview
5
5
years of professional experience
Work History
Assistant Manager
McDonald's Restaurant
08.2020 - Current
- Led weekly team meetings to review performance and set goals focused on improvement.
- Optimized staffing schedules during peak hours to enhance service efficiency.
- Engaged with customers to gather feedback for service and product enhancements.
- Assisted in recruiting, interviewing, and onboarding new employees to meet staffing needs.
- Developed marketing strategies that increased foot traffic and customer engagement.
- Established performance goals for staff, providing guidance toward achieving milestones.
- Implemented loss prevention strategies, significantly reducing shrinkage in the department.
- Cultivated positive employee relationships to boost morale and retention.
Education
High School Diploma - Gender Studies
Lee High School
Huntsville, AL05.2023
Medical Technology
JF Drake Technical College
Huntsville, AL05.2023
Skills
- Customer service and relations
- Financial transactions
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport building
- Recruiting and interviewing
- Sales strategies and reporting
- CRM proficiency
- Strategic planning
- Staff development
Languages
Spanish
Full Professional
Timeline
Assistant Manager
McDonald's Restaurant
08.2020 - Current
High School Diploma - Gender Studies
Lee High School
Medical Technology
JF Drake Technical College
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