Destiny Williams
Brownstown Township
Summary
Dynamic Enrollment Specialist with Amex via Third Party, adept at enhancing customer satisfaction through exceptional communication and efficient onboarding processes. Proven expertise in reporting and analytics, maintaining accurate CRM records, and building strong client relationships. Recognized for streamlining enrollment applications and ensuring compliance with organizational standards.
Overview
2
2
years of professional experience
Work History
Enrollment Specialist Merchant Services
Amex - Third Party
10.2023 - 12.2025
- Supported enrollment application processing, guaranteeing compliance with organizational standards.
- Coordinated communication between prospective clients and internal teams to streamline onboarding processes.
- Maintained accurate records in CRM systems to support enrollment tracking and reporting.
- Responded to inquiries regarding enrollment requirements, enhancing customer satisfaction through timely support.
Education
Certified Professional Bookkeeper & Tax Preparer -
Universal Accounting Center
Remote07.2025
Skills
- Exceptional communication
- Reporting and analytics
- Documentation management
- Customer service expertise
- Data entry skills
- Strong organization
- Excellent phone demeanor
- Client relationship building
- Sales experience
Timeline
Enrollment Specialist Merchant Services
Amex - Third Party
10.2023 - 12.2025
Certified Professional Bookkeeper & Tax Preparer -
Universal Accounting Center