Destiny Willis
Columbus,Ohio
Summary
Newly graduated with a Google IT certification seeking an entry-level position in IT support. Adept at providing excellent customer service and troubleshooting technical issues efficiently. I am eager to leverage my skills to contribute to a dynamic team.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Dishwasher
Delaware North Sportservice
Columbus, OH
09.2024 - Current
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Sweep and mop keep kitchen clean.
Cashier
Wendys Restaurant
Columbus, OH
01.2022 - 11.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
Zoup! Fresh Soup
Columbus, OH
02.2020 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Dial America
Worthington, Ohio
01.2018 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Out bound calling
Education
High School Diploma -
Academy for urban Scholars
Columbus, Ohio06.2024
Google IT Support Professional Certificate -
06.2024
Skills
- Strong customer service and communication skills
- Technical troubleshooting and problem-solving abilities
- Knowledge of operating systems (Windows, Linux)
- Familiarity with networking fundamentals
- Proficient in Google Workspace and Microsoft Office Suite
- Basic understanding of cybersecurity principles
- Experience with remote support tools and ticketing systems
- Effective communication skills
- Ability to collaborate, listen, and resolve conflicts
- Communication skills
- Time management
- Precision and accuracy in performing tasks, documenting information
- Problem solving
- Ability to adjust to workplace changes, learn new skills and technologies
- Punctual and reliable
- Team collaboration
- Fast-paced environment
- Troubleshooting skills
- Customer service excellence
- Restocking skills
References
Available upon request
Timeline
Dishwasher
Delaware North Sportservice
09.2024 - Current
Cashier
Wendys Restaurant
01.2022 - 11.2023
Cashier
Zoup! Fresh Soup
02.2020 - 12.2021
Customer Service Representative
Dial America
01.2018 - 12.2019
High School Diploma -
Academy for urban Scholars