Destiny Wilson
Baton Rouge,LA
Summary
Compassionate Disaster Case Manager known for high productivity and efficient task completion. Skilled in emergency response planning, client needs assessment, and resource coordination to effectively manage cases and provide support. Excel in communication, empathy, and problem-solving to navigate challenging situations and advocate successfully for clients' needs.
Overview
7
7
years of professional experience
Work History
Disaster Case Manager
Tidal Basin Government Consulting
05.2022 - Current
- Provide comprehensive case management services to individuals and families in multiple parishes affected by Hurricane Ida.
- Provided direct services to assist survivors in meeting their immediate needs, such as housing, food, clothing, furniture replacement, and mental health counseling.
- Coordinated with other organizations providing disaster relief services including volunteer groups, faith-based organizations, non-profits and governmental entities.
- Conducted outreach activities to identify and engage disaster survivors that may require assistance.
Intake Specialist
Emergency Rental Assistance Program
11.2021 - 04.2022
- Screened applicants for eligibility and processed applications for rental assistance.
- Utilized specialized software applications related to the job role.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Provided crisis intervention services as needed to clients in distress.
Surgical Supply Technician
Our Lady of the Lake Regional Medical Centre
Baton Rouge, LA
02.2019 - 03.2021
- Assisted in the ordering of supplies and materials, verifying accuracy of orders and ensuring timely delivery.
- Organized warehouse space by labeling shelves, bins, drawers and other storage locations.
- Picked orders accurately and efficiently according to doctors' requests.
Captioning Assistant
Hamilton Telecommunications
Baton Rouge, LA
01.2018 - 04.2019
- Provided interpreting services for Deaf individuals in medical, mental health, educational and other settings.
- Assisted with transcription of audio content into written captions.
- Monitored live events to ensure accuracy and timeliness in captioning.
- Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.
Education
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05-2016
Some College (No Degree) - Medical Assisting
Medical Training College
Baton Rouge, LASkills
- Case Management
- Resource Coordination
- Communication
- Interpersonal Skills
- Team Collaboration
- Needs Assessment
- Crisis Management
- Problem-Solving
- Intake Assessment
- Data Entry
- Critical Thinking Skills
Timeline
Disaster Case Manager
Tidal Basin Government Consulting
05.2022 - Current
Intake Specialist
Emergency Rental Assistance Program
11.2021 - 04.2022
Surgical Supply Technician
Our Lady of the Lake Regional Medical Centre
02.2019 - 03.2021
Captioning Assistant
Hamilton Telecommunications
01.2018 - 04.2019
High School Diploma -
Scotlandville Magnet High School
Some College (No Degree) - Medical Assisting
Medical Training College
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