Destiny Skye Lugo
New York,NY
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Janitorial Lead
ABM Janitorial Services
02.2019 - 06.2023
- Collaborated effectively with other departments, streamlining processes for seamless integration of services.
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Assisted in the hiring process by interviewing candidates and making recommendations based on skills, experience, and fit within the team culture.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
Concierge
Lisa Management
10.2019 - 03.2022
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Maintained high level of professionalism and discretion when dealing with guests.
Dispatcher
Access-A-Ride
01.2016 - 08.2019
- Tracked and monitored vehicle performance and maintenance.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Education
GED -
Jewish Community Center
Staten Island, NY06.2016
Skills
- Assertive
- Dependable
- Detail Oriented
- Goal Oriented
- Delegated
- Task-Oriented
Languages
Spanish
Full Professional
Timeline
Concierge
Lisa Management
10.2019 - 03.2022
Janitorial Lead
ABM Janitorial Services
02.2019 - 06.2023
Dispatcher
Access-A-Ride
01.2016 - 08.2019
GED -
Jewish Community Center
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