Destiny Gardner
Saratoga Springs,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
Saratoga Springs, NY
10.2024 - Current
- Managed customer service inquiries, complaints, escalations.
- Greeted customers and provided friendly customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Addressed customer questions and concerns regarding products and services.
Food Service Worker
Panera Bread
Saratoga Springs, NY
10.2021 - 10.2024
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Served meals to customers in a friendly and courteous manner.
- Utilized point-of-sale systems for taking orders from customers.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda.
- Maintained professional demeanor during interactions with customers and co-workers.
- Operated cash register to process cash, check, and credit card transactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Cashier
Walmart
Saratoga Springs, NY
04.2020 - 11.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06-2020
Skills
- Customer Service
- Quick Learner
- Strong Work Ethic
- Multitasking
- Fast-Paced Environment
- Productivity and Efficiency
- Working Quickly
- Time management proficiency
- Attention to Detail
- Basic Mathematics
- Positive Attitude and Energy
- Strong Communication Skills
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
10.2024 - Current
Food Service Worker
Panera Bread
10.2021 - 10.2024
Cashier
Walmart
04.2020 - 11.2020
High School Diploma -
Saratoga Springs High School