Destni Williams
Houston,TX
Summary
Dedicated Customer Support Representative bringing top-notch skills in oral and written communication, confidential data entry, and active listening and analytical problem-solving to any company. Enhances customer experiences by employing service-oriented behaviors, respect, understanding customer desires, and providing customized solutions to maintain quality assurance at all times. Highly motivated to remain professional and courteous at all times. Always ready for new challenges and responsibilities within roles. Will love to be a valued piece of your team.
Overview
8
8
years of professional experience
Work History
Operator Services
Harris Health
08.2023 - Current
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Responsible for maintaining commutation with Administration, Supervisors, Doctors, Nurses, Engineers, Security, and Local Police and Fire Departments.
- Overhead Announcement Duties at Medical Facilities.
- Responds to all Emergency Calls.
- Trained in Procedures dealing with Mass Casualty Events (i.e sporting, concerts etc.) and coordinating with the local law enforcement/fire department until event is maintained.
- Administrator Duties (ie. training new staff in work policies and procedures/ Monitor Department Operations
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitor Hospital Operation Levels.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Attends all meetings and takes all courses in order to improve in all areas and learn new roles.
- Proficient Data Entry
- Maintains Telephone, Radio, and all communication pathways to security, maintenance, engendering, and other important departments that keeps our working environment safe.
Customer Service Representative
Harris County Toll Road Authority
07.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service, package delivery, and road concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored and maintained high value accounts.
- Deescalated problematic customers.
Case Investigator
The Marker Group
06.2018 - 11.2020
- Collecting needed medical, insurance, billing, etc. records for clients.
- Maintained professional communication with Hospitals, Doctor's Offices, Lawyers, etc.
- Worked with Microsoft Office (Word, Excel, PowerPoint) everyday
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Warehouse Assistant
Spec's Wine, Spirits & Fine Foods
10.2017 - 06.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Handled high value accounts.
Education
Master of Arts - Criminal Justice, Sociology
Sam Houston State University
Huntsville, TX05.2017
Skills
- Great Customer service and phone etiquette
- Sound decision making and problem solving
- Good with multitasking
- Excellent communication skills (written and verbal)
- Great Complaint resolution
- Strong leadership skills
- Operational planning skills
- Efficient Data Entry
Timeline
Operator Services
Harris Health
08.2023 - Current
Customer Service Representative
Harris County Toll Road Authority
07.2022 - 03.2023
Case Investigator
The Marker Group
06.2018 - 11.2020
Warehouse Assistant
Spec's Wine, Spirits & Fine Foods
10.2017 - 06.2018
Master of Arts - Criminal Justice, Sociology
Sam Houston State University