Hector Perez
Mentone,CA
Summary
Bilingual and customer-focused professional with over 5 years of experience across banking, healthcare communications, and customer service. Recognized for delivering excellent service, resolving issues efficiently, and building strong client relationships. Brings strong leadership, communication, and time management skills to every role. Seeking a position where I can continue to grow and support team and customer success.
Overview
8
8
years of professional experience
Work History
Operator Services
Loma Linda University Medical Center
Loma Linda, CA
06.2024 - 10.2024
- Take all inbound calls for the hospital and clinics and transfer callers to appropriate departments
- Send out emergency activations for all of the hospital and clinics
Member Service Representative
Alta Vista Credit Union
Redlands, CA
08.2022 - 02.2024
- Helped with customer inquiries, answered questions, and resolved problems
- Show members accounts offered and opened the best account that fits their needs
- Assist members with various types of loans from questions down to applying and closing out loans
- Help tellers with members needing to deposit withdrawals and make payments.
Associate Banker
Chase
Yucaipa, CA
06.2021 - 08.2022
- Improved customer service by offering a friendly greeting on the way in and out
- Hybrid employee working both teller line and banking side as needed
- Made deposits, withdrawals and payments for customers as needed
- Helped clients understand all accounts we offer and helped them open accounts that best fit their needs
Assistant Manager
Wingstop
Redlands, CA
10.2017 - 07.2021
- Made sure all in-line and phone ordering customers are helped in a timely manner
- Managed all roles from cashier to the kitchen, worked opening and closing shifts
- Placed shipments to fulfill store needs through the week
- Assign weekly schedule for employees when manager available
Seasonal Warehouse Associate
Amazon Warehouse
San Bernardino, CA
10.2019 - 03.2020
- Loaded and unloaded trucks and moved pallets throughout warehouse
- Scanned packages from line and sorted to appropriate pallets
Seasonal Warehouse Associate
Amazon Warehouse
San Bernardo Valley, CA
11.2016 - 02.2017
- Loaded and unloaded trucks and moved pallets throughout warehouse
- Scanned packages from line and sorted to appropriate pallets
Education
General Education -
Redlands East Valley High School
Redlands, CA06.2016
Skills
- Customer Service
- Customer Relationship Management
- Phone Etiquette
- Microsoft Office
- Computer Skills
- Communication skills
- Computer literacy
- Bilingual
- Leadership
- Time management
Languages
English
Spanish
Timeline
Operator Services
Loma Linda University Medical Center
06.2024 - 10.2024
Member Service Representative
Alta Vista Credit Union
08.2022 - 02.2024
Associate Banker
Chase
06.2021 - 08.2022
Seasonal Warehouse Associate
Amazon Warehouse
10.2019 - 03.2020
Assistant Manager
Wingstop
10.2017 - 07.2021
Seasonal Warehouse Associate
Amazon Warehouse
11.2016 - 02.2017
General Education -
Redlands East Valley High School