Desttenae Oliver
Atlanta,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Achieva
Pittsburgh, PA
06.2023 - 02.2024
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Maintained accurate case records and documentation according to agency guidelines.
- Managed and maintained staff schedules, client finances, and staff hours.
- Facilitated interdisciplinary team meetings to discuss treatment options.
- Prepared and maintained budgets, personnel records and training manuals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Permanent Supportive Housing Case Manager
East End Cooperative Ministry
Pittsburgh, PA
12.2020 - 09.2022
- Counseled clients on ongoing basis to assist with challenges and daily needs.
- Gathered community resources and coordinated referrals to obtain services for client.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders.
- Visited clients at least once a month in the home to ensure upkeep of properties.
- Spoke with landlords on behalf of clients regularly to ensure clear communication to both parties.
- Used Salesforce and Excel to document client services and progress, and to calculate rent amounts.
- Dropped of supplies to clients as needed such as food, clothing, gift cards, and cleaning supplies.
- Used excel daily to keep record of clients utility bills as they were paid.
Housing Specialist
Housing Authority City of Pittsburgh
Pittsburgh, PA
10.2019 - 02.2021
- Ensure that tenants have the ability to move into affordable housing units.
- Respond to all client, landlord, and third party forms of communication in 24-48 hours.
- Complete the contracts for the tenants, calculate the tenants affordability/income, email/fax paperwork for signage, request documents, gather tax information for the units, request third party verifications, ensure that the contract is in order and completed, meet contract deadlines, and input information into the Elite internal computer system.
- Set appointments to speak with tenants about rent questions, landlord issues, or to set moving paper appointments.
- Communicated with housing managers and rental agencies on behalf of clients.
- Conferred with different departments to understand and meet diverse needs, providing feedback and recommending improvement strategies.
- Used excel daily to calculate tenants affordability for unit
Behavior Health Advisor
Lifesteps
Pittsburgh, PA
09.2018 - 08.2019
- Responsible for assisting mentally disabled client with ADLS and everyday living needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Completed daily, weekly and monthly reports summarizing activities.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Education
Bachelor of Science - Business Administration And Management
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2019
Skills
- Case Management
- Time Management
- Human services
- Microsoft Office/Excel
- Analytical Skills
- Service Oriented
- Community Resource Referral
- Critical Thinking
- Client Needs Assessment
- Verbal and Written Communication
- Work Planning and Prioritization
- Training and Mentoring
- Strategic Planning
- Schedule Development
- Financial Management
- Staff Discipline
Certification
- CPR/First Aid Certified
- Certified by HUD as a housing specialist for the section 8 department.
- FBI/Child abuse Clearance
- NSOR Clearance
Additional Information
- National honors society May 2014; National honors society acknowledges students for academic excellence
Timeline
Supervisor
Achieva
06.2023 - 02.2024
Permanent Supportive Housing Case Manager
East End Cooperative Ministry
12.2020 - 09.2022
Housing Specialist
Housing Authority City of Pittsburgh
10.2019 - 02.2021
Behavior Health Advisor
Lifesteps
09.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Slippery Rock University of Pennsylvania