Destynee Gatt-Leyland
Jackson,MI
Summary
Driven to promote operational efficiency through advanced administrative and decision making abilities.
Strong Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Construction Manager Administrator
Tradesmen International, Borrego Solar, Michigan
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
Bank Teller
Bank Michigan
Brooklyn,MI
08.2021 - 11.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Audited fellow teller currency to contribute to dual-control procedures.
Administrative Assistant
Lenawee Carpet One
Adrian,MI
08.2019 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Managed Access databases converting complex data into easy-to-interpret data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Assistant Manager
Cascardo oil
Brooklyn,MI
03.2019 - 06.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Executive Administrative Assistant/Office(s) Manager
Look Insurance
Coldwater, Michigan
04.2016 - 09.2018
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created expense reports, budgets and filing systems for management team.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Worked collaboratively with auditors throughout reviews, offering assistance and clerical support.
Property and Casualty Insurance Agent, Administrative Assistant
Look Insurance Agency
Adrian,MI
06.2013 - 09.2018
- Organized weekly staff meetings and logged minutes for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Assistant Manager
Look Insurance
Adrian,MI
06.2008 - 09.2018
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Education
Some College (No Degree) - Nursing
Jackson College
Jackson, MISome College (No Degree) - Business Management
Muskegon Community College
Muskegon, MiAssociate's Degree - Early Childhood Education
Siena Heights University
07.2018
High School Diploma -
American School of Correspondence
Michigan 09.2012
Skills
- Training & Development
- Curriculum Development
- Presentation Skills
- Microsoft Office, Excel, Power Point proficiency
- Time Management skills
- Knowledge of sales and marketing
- Superior communication skills
- Excellent problem solving and analytical skills
- Pay-Cor Experience
- Managing Employee Relations
- Issue and Conflict Resolution
- Administration and Reporting
- Managing Routines
- Invoice Reconciliation
- Procore Experience
- Construction Methods
- Floor Plans
- 2D Plans
- Commercial Projects
- Room Measurements
Certification
First Aid Certification
CPR Certification
OSHA 30
Procore Certification(s)
Carpet University Flooring Expert
CDA Early Childhood Development
Timeline
Construction Manager Administrator
Tradesmen International, Borrego Solar, Michigan
01.2022 - Current
Bank Teller
Bank Michigan
08.2021 - 11.2021
Administrative Assistant
Lenawee Carpet One
08.2019 - 06.2021
Assistant Manager
Cascardo oil
03.2019 - 06.2021
Executive Administrative Assistant/Office(s) Manager
Look Insurance
04.2016 - 09.2018
Property and Casualty Insurance Agent, Administrative Assistant
Look Insurance Agency
06.2013 - 09.2018
Assistant Manager
Look Insurance
06.2008 - 09.2018
Some College (No Degree) - Nursing
Jackson College
Some College (No Degree) - Business Management
Muskegon Community College
Associate's Degree - Early Childhood Education
Siena Heights University
High School Diploma -
American School of Correspondence