Destyni Brown
Spencer,NY
Summary
Compassionate and results-driven human services professional with extensive experience in service coordination, individualized planning, direct support, staff development, and team leadership. Passionate about advocating for individuals with intellectual and developmental disabilities and ensuring they receive the quality services, resources, and opportunities they deserve. I lead with empathy, accountability, and a commitment to seeing the whole person—not simply the services they receive. Highly motivated to create collaborative teams where staff feel supported, communication is open, and everyone works together toward meaningful outcomes for the individuals we serve. Known for building strong relationships, identifying solutions, connecting people to resources, and bringing creativity and dedication to improving both services and team culture.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Services Instructor
Unity House of Cayuga County
Ithaca, NY
02.2021 - 06.2023
- As a Service Instructor, I support individuals with intellectual and developmental disabilities choose goals to learn independent skills for their futures. In this role, I attend Life plan meetings, followed by writing Individualized Staff Action Plans (including Valued Outcomes, Program Assigned Goals, Methodologies, etc.), and supporting quality person center services. I currently have a 26 chart caseload that I write these plans for. Also in this role, I support with planning daily/weekly/monthly activity calendars, perform staff observations, support with the training/onboarding of new staff, create a daily staffing schedule, and encouraging quality services for all, daily (i.e suggesting new and exciting ideas, using person centered communication, etc.) I am x the “activities coordinator” at our Day Hab program, and make multiple community connections for community inclusion opportunities. I am SCIP-R Certified, First Aid/CPR Certified, and have training in using word document, excel, and outlook email, as well as organizing files in the shared drive.
Family Support Coordinator
Racker
Ithaca, NY
06.2023 - 08.2026
- Coordinated community support services for a caseload of individuals with intellectual/developmental disabilities to support with living the most independent lives within their homes and community.
- Attended Lifeplan meetings, Circle of Support Meetings, Introduction to Service meetings, and meeting with individuals on a regular basis throughout their service time.
- Developed individualized service plans in collaboration with individuals, families and circle of support teams.
- Facilitated and coordinated activities, events and social opportunities, along with supporting with the creation of a monthly activity calendar.
- Monitored progress of support plans, ensuring adherence to established goals and outcomes.
- Daily approval of service notes, staff mileage, activity fees, timesheets, and accuracy of services. Completion of monthly progress summaries.
- Interviewing, hiring and onboarding Community Support Professionals, assigning full-time/part-time schedules, navigating cancellations/callouts, and updating Master Scheduling trackers.
- Being a part of various important trainings and learning opportunities throughout the organization.
- Collaborating with various departments and personnel throughout the organization.
- Streamlined communication between families and service providers, enhancing overall support experience.
- Increased access to resources for families by establishing partnerships with local organizations and businesses.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
Sales Associate/Cashier/Customer Service
Walmart
Ithaca, NY
05.2017 - 02.2021
- Greeting customers as they enter the store, provide customers with information regarding products and services, take payments in exchange of merchandise sold, sort and count currency or coins, process credit/debit card and check payments, perform the duties of a customer service representative, maintain a clean and safe work environment.
Direct Support Professional/ Team Leader
Unity House of Cayuga County
Ithaca, NY
10.2018 - 02.2021
- Supporting individuals with intellectual and developmental disabilities learn independence skills within their community. Supporting individuals reach their goals, ranging from Community Inclusion, Socialization Skills, Hobbies and Interests, Transportation Skills, General Household Chores, etc. As a team leader, I lead by example and supported a team of Direct Support Professionals. Team Leader duties included everything listed in my role as a DSP, and also Weekly Van Inspections, Creating Activity Calendars, Monthly Summary Writing, Submitting Purchase Order Needs, Daily Behavior Support Plan and Med Monitoring Plan Tracking, Checking Outdated SAP's/BSP/MMP, etc
Care Partner
Robert Packer Hospital
Sayre, PA
03.2016 - 05.2017
- Responsibilities - Entrusted with patient care and safety. Vital signs/Patient monitoring. HIPAA regulations. Assistance with activities of daily living with patients. Transport patients throughout the hospital. Maintain a clean and safe environment. Proper computer documentation. Maintain end of shift report.
Server/Waitress
Davinci's Restaurant
Spencer, NY
07.2015 - 12.2015
- Responsibilities -Greeted all customers. -Cleaning responsibilities. -Interactive with all customers and ensuring a satisfying dining experience. -Use of cash register knowledge and process of payments. -High energy in a fast paced work environment.
- Skills Used -Time management within a fast paced work environment. -Teamwork, interacting with a wide variety of personalities.
CNA - Certified Nursing Assistant
CNA - Carol's Home Health Care Services
Owego, NY
03.2015 - 07.2015
- Responsibilities -Entrusted with patient care and safety. -Vital Signs/Patient Monitoring. -HIPAA Regulations. -Assistance with activities of daily living. (Including toileting, feeding, bathing, ambulation, etc.)
- Accomplishments -Personally rewarding to know that I provided care and comfort to those who I had the opportunity to assist.
- Skills Used -Assisted with bathing/grooming. -Prepared meals following specific diet plans. -Checked vital signs such as pulse, temperature and respiration and reported abnormalities to medical personnel, -Maintained end of shift daily report. -Experience with various medical conditions including, Dementia and Parkinson's Disease. -Assisted with ambulation and transferring.
Housekeeping
CNA - Private Care
Owego, NY
02.2014 - 03.2015
- Owego, NY - February 2014 to March 2015
- Responsibilities -Meal preparation. -Assisted with transfer and ambulation. -Transport and ambulate per request. -Maintained a clean and safe home environment.
- Skills Used -Vital Signs/Patient Monitoring -Assisting help with disability. -Housekeeping skills. -Assistance with all outdoor activities. -Maintained end of shift daily report.
Crew Member
Panera Bread
Ithaca, NY
10.2013 - 02.2014
- Responsibilities -Communication and Interaction with all customers and team members. -Maintaining a clean and safe work environment. -Satisfying all customer requests.
- Accomplishments -Learned to effectively communicate to all customers/team members with various personalities.
- Skills Used -Maintaining money management. -Accurately completing orders. -End of shift breakdown/ clean up.
Education
High School Diploma - Regents
Tioga Central
Tioga Center, NY06.2013
Skills
- Direct Support
- Community Support Services
- Creativity
- Supervisor/Manager Experience
- Microsoft Excel
- Adobe Sign
- Developmental Disabilities Experience
- Creation of Individualized Service Plans
- HIPAA
- Schedule management
- Care plans
- Leadership
- Microsoft Word
- Training & development
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CPR, Certified Nursing Assistant (CNA), First Aid Certification
Timeline
Family Support Coordinator
Racker
06.2023 - 08.2026
Services Instructor
Unity House of Cayuga County
02.2021 - 06.2023
Direct Support Professional/ Team Leader
Unity House of Cayuga County
10.2018 - 02.2021
Sales Associate/Cashier/Customer Service
Walmart
05.2017 - 02.2021
Care Partner
Robert Packer Hospital
03.2016 - 05.2017
Server/Waitress
Davinci's Restaurant
07.2015 - 12.2015
CNA - Certified Nursing Assistant
CNA - Carol's Home Health Care Services
03.2015 - 07.2015
Housekeeping
CNA - Private Care
02.2014 - 03.2015
Crew Member
Panera Bread
10.2013 - 02.2014
High School Diploma - Regents
Tioga Central