Destyny Joyner
North Charleston,SC
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Supply Chain Technician
MUSC
North Charleston, SC
06.2024 - 08.2025
- Operated inventory management systems to track supply levels and ensure timely replenishment.
- Assisted in coordinating logistics for incoming and outgoing shipments, optimizing workflow efficiency.
- Collaborated with team members to maintain accurate records of materials and supplies.
- Conducted routine quality checks on received products to uphold organizational standards.
- Implemented safety protocols in handling materials, promoting a secure working environment.
- Improved order accuracy by conducting thorough quality checks and implementing corrective measures for discrepancies.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Used identification tags, stamps and electronic marking tools to mark stock items.
Front Desk Receptionist
Restaurant Depot
North Charleston, SC
11.2024 - 05.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between management and staff to streamline daily operations.
- Maintained accurate records of reservations and guest information using POS system.
- Assisted in inventory management by tracking supplies for front desk needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Warehouse Stocker
Restaurant Depot
North Charleston, SC
10.2024 - 05.2025
- Organized inventory and stock levels to ensure timely product availability.
- Operated forklifts and pallet jacks for efficient material handling.
- Conducted routine inspections of storage areas for safety compliance.
- Assisted in unloading shipments and verifying order accuracy.
- Supported training of new staff on warehouse protocols and safety standards.
- Streamlined the stock replenishment process for faster order fulfillment and customer satisfaction.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Checked packages and merchandise for damage and notified vendors.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Greeted customers and directed to requested products.
- Worked with customers to pack items according to specific desires and requirements.
- Supervised and trained new staff in performing census.
Customs Service Representative
Checkers Rally's
North Charleston, SC
06.2023 - 07.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Assisted team members in maintaining cleanliness and organization of dining areas.
- Adapted quickly to changing menus and promotions, enhancing customer satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Engaged customers through effective communication, fostering a welcoming atmosphere.
- Trained new employees on service procedures and company policies for consistency.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Pizza Hut
North Charleston, SC
07.2022 - 12.2022
- Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
- Handled cash transactions accurately and maintained balanced cash drawer throughout shifts.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for customer orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Fast paced environment.
- Keep area clean and organized at all times.
Education
High School Diploma -
North Charleston High School
North Charleston, SC06.2024
Skills
- Supplier relationship management
- Vendor evaluation
- Warehouse operations
- Materials handling
- Sourcing strategies
- Transportation management
- Stock control
- Customer service
- Teamwork
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Payment processing
- Administrative support
- Order processing
- Staff training
- Dispute resolution
- Stock management
- Attention to detail
Timeline
Front Desk Receptionist
Restaurant Depot
11.2024 - 05.2025
Warehouse Stocker
Restaurant Depot
10.2024 - 05.2025
Supply Chain Technician
MUSC
06.2024 - 08.2025
Customs Service Representative
Checkers Rally's
06.2023 - 07.2024
Customer Service Representative
Pizza Hut
07.2022 - 12.2022
High School Diploma -
North Charleston High School