Destyny Rivera
Brooklyn,NY
Summary
Highly driven sales professional with excellent customer service and interpersonal skills. Able to build relationships by containing strong social skills by being friendly, welcoming and a huge team player. Efficient, dependable and punctual. My strongest asset is having a strong entrepreneurial spirit and drive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Debt Specialist
Beyond Finance
04.2024 - Current
- Conducted preliminary assessments of potential clients to determine eligibility for company's services and create debt repayment plan based on current financial condition.
- Managed high-stress situations involving distressed clients by exercising empathy, patience, and professionalism at all times.
- Developed strong relationships with customers and had strong follow ups to ensure client retention.
- Responded to client concerns and questions about our services and how they will be impacted using our service.
Membership Consultant
Chelsea Piers Fitness
05.2023 - 04.2024
- Worked cohesively with a team, sales manager and VIP of sales to be successful individually and as a team
- Established a strong sales pipeline, exceeded sales goals, and maintained above average KPI's
- Highly knowledgeable in all member opportunities within the facility; connected new members to areas of interest to promote excitement and success around the club to successfully hold a high member retention rate
- Delivered superior customer service to maintain a customer referral business.
Personal Trainer/Membership Consultant
TMPL Clubs
06.2022 - 04.2023
- Trained clients on a variety of strength training, cardiovascular exercises and stretching techniques
- Tracked client progress and adapted programs to continue reaching their goals
- Used prospecting techniques such as cold/hot calling, sending texts and emails to generate leads, appointments and memberships
- Provided extensive knowledge by helping members and future members with questions about gym memberships, health and fitness during tours
- Sold memberships and fitness services to reach monthly sales goals
- Built relationships with businesses and companies to generate interest towards the club.
Store Manager
Body Mind Salt
12.2021 - 09.2022
- Responsible for opening/closing of sanctuary every morning + evening
- Sold memberships/packages/al la carte services
- Increased package/membership sales by 20% within first 2 months of employment
- Learned details of treatments to accurately educate guests as well as answer any questions.
Front Desk/Sales Consultant
Harbor Fitness
11.2020 - 01.2022
- Greet persons entering establishment, checking in members and/or guests
- Sold memberships and personal training services
- Provided information on the facility, memberships and amenities as well as our other locations
- Handled multi-line phone system answering phone calls
- Juice bar services which include, but not limited to, making protein shakes, pre-workout drinks, re-stocking and inventory.
Education
TSAC: Test Assessing Secondary Completion (GED) -
Kingsborough Community College
Certified Personal Trainer -
International Sports Association (ISSA)
Skills
- Proficient in Microsoft office including word and excel
- Strong leadership skills
- Ability to train and pass down extensive knowledge to new hires
- Self-motivated entrepreneurial spirit with outgoing, diligent and affable disposition
- Strong organizational skills; attention to detail
- Excellent and clear communication skills; both verbal and written
Certification
- CPT - Certified Personal Trainer
- IAPDA - Certified
Timeline
Certified Debt Specialist
Beyond Finance
04.2024 - Current
Membership Consultant
Chelsea Piers Fitness
05.2023 - 04.2024
Personal Trainer/Membership Consultant
TMPL Clubs
06.2022 - 04.2023
Store Manager
Body Mind Salt
12.2021 - 09.2022
Front Desk/Sales Consultant
Harbor Fitness
11.2020 - 01.2022
TSAC: Test Assessing Secondary Completion (GED) -
Kingsborough Community College
Certified Personal Trainer -
International Sports Association (ISSA)