Desy Tindaon
Clovis,NM
Summary
Proven expertise in enhancing operational efficiency and product quality, demonstrated at Mulia Cleantech Indonesia. Excelled in implementing QA/QC processes and utilizing analytical instruments, significantly improving product standards. Skilled in customer service and team management, fostering a collaborative and high-performing work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Clerk
STARBUCKS COFFEE
12.2024 - Current
- Expertly prepared and served brand-specific café beverages with a focus on speed, quality, and consistency, enhancing customer satisfaction and loyalty.
- Assisted customers with processing payments, and managing heavy purchases, ensuring a positive and efficient shopping experience.
- Conducted inventory control activities including counting and restocking merchandise to maintain optimal product availability and organization.
- Maintained a clean and organized workspace while ensuring sanitation of counters, machines, and seating areas, promoting a safe environment for customers and staff.
Instrument Analyzer Technician
Walbor International Indonesia
01.2022 - 10.2023
- Organized and directed daily laboratory activities, ensuring smooth operation and adherence to quality assurance protocols at PT Walbor International Indonesia.
- Conducted comprehensive quality assurance processes, analyzing lab results and effectively controlling the use of chemicals and analytical instruments to maintain stringent quality standards.
- Utilized advanced analytical instruments such as Particle Size Analyzer (PSA), Gas Chromatography (GC), Karl Fischer Titrator (KFT), and AA3 Autoanalyzer to assess moisture content, thickness, and particle size among other parameters.
- Prepared and issued Certificates of Analysis, thoroughly documenting and reporting all laboratory results to ensure compliance and traceability.
- Monitored and controlled chemical inventory and usage within the laboratory, promoting safe practices and maintaining operational integrity.
Quality Assurance and Quality Control Supervisor
Mulia Cleantech Indonesia
11.2020 - 01.2022
- Organized and directed daily laboratory activities, effectively overseeing QA/QC processes and ensuring accurate analysis of lab results to uphold product quality standards.
- Conducted precise pH analysis using pH meters and performed acid content analysis through titration, contributing to the evaluation and improvement of product formulations.
- Prepared comprehensive Certificates of Analysis, Standard Operating Procedures (SOPs), and Safety Data Sheets (SDS), ensuring compliance with ISO 9001:2015 standards and regulatory requirements.
- Implemented continuous improvement initiatives within QA/QC processes, enhancing operational efficiency and reinforcing the quality assurance framework.
- Collaborated with cross-functional teams to address quality issues, fostering a proactive approach to problem-solving and ensuring alignment with organizational quality objectives.
Laboratory Analyst
Cocoindo Abadi Sukses
11.2019 - 05.2020
- Effectively organized and directed daily laboratory activities, ensuring compliance with quality assurance and quality control protocols.
- Conducted comprehensive analyses of finished goods, including assessment of bacterial content, moisture levels, sulfur dioxide, and total solids, contributing to product safety and quality.
- Prepared various laboratory media and solutions for testing, ensuring accuracy in formulation and adherence to standard operating procedures.
- Controlled the usage of sodium hypochlorite in testing processes, maintaining safety standards and minimizing chemical wastage.
- Diligently recorded product weights and analytical results, ensuring thorough documentation and traceability within laboratory processes.
Quality Control Laboratory Technician
NOK Precision Component
04.2017 - 04.2019
- Conducted detailed sampling and analysis in a laboratory setting, ensuring adherence to stringent production standards and specifications.
- Skilled in the use of specialized analytical instruments, including Ion Chromatography, Liquid Particle Counter (LPC), Helium Leak Detector, and FTIR (Fourier Transform Infrared Spectroscopy) to assess product components.
- Evaluated finished products through rigorous inspection processes, effectively accepting or rejecting items based on precise analysis and reporting findings to relevant stakeholders.
- Maintained a highly organized and efficient work environment in a controlled 100K cleanroom facility by implementing 5S principles, enhancing operational productivity and safety.
Education
Bachelor of Science - Chemical Engineering
Polytechnic of Chemical Industries
Medan, Indonesia11-2015
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Storage organization
- Team management
- Troubleshooting
Certification
- Quality Management System Certification (ISO 9001)
- Safety and Health Management Systems Certifications (ISO 45001)
Languages
Indonesian
Native or Bilingual
English
Native or Bilingual
Timeline
Store Clerk
STARBUCKS COFFEE
12.2024 - Current
Instrument Analyzer Technician
Walbor International Indonesia
01.2022 - 10.2023
Quality Assurance and Quality Control Supervisor
Mulia Cleantech Indonesia
11.2020 - 01.2022
Laboratory Analyst
Cocoindo Abadi Sukses
11.2019 - 05.2020
Quality Control Laboratory Technician
NOK Precision Component
04.2017 - 04.2019
Bachelor of Science - Chemical Engineering
Polytechnic of Chemical Industries
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