DESZARAE L MATTHEWS
Beverly
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Call Center Representative
TD Bank
Mount Laurel
01.2022 - Current
- Maintained detailed records of customer interactions and transactions for future reference.
- Updated databases with new and modified customer data.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
Pharmacy Technician
Wedgewood Pharmacy
Swedesboro
08.2018 - 12.2020
- Ensured compliance with state and federal pharmacy laws and regulations.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
Education
Bachelor of Arts - Law And Justice
Rowan University
Glassboro, NJ01-2027
Associate of Arts - Criminal Justice
Rowan College At Burlington County
Mount Laurel, NJ05-2026
Skills
- Data entry
- Customer service
- Conflict resolution
- Effective communication
- Attention to detail
- Team collaboration
- Problem-solving skills
- Complaint resolution
- Call center customer service
- Cash handling
- Training experience
- Call controlling
- Payment processing
- Building rapport
- Customer support
- Professional phone voice
- Resolving issues
- Performance improvement
- Brand representation
Timeline
Call Center Representative
TD Bank
01.2022 - Current
Pharmacy Technician
Wedgewood Pharmacy
08.2018 - 12.2020
Bachelor of Arts - Law And Justice
Rowan University
Associate of Arts - Criminal Justice
Rowan College At Burlington County