De'Toria Haire
Grand Rapids,MI
Summary
Results-driven HR and workforce development professional with 5+ years of experience supporting high-volume programs, compliance, and employee lifecycle processes. Proven ability to improve data accuracy, streamline workflows, and enhance participant experience. Skilled in HR systems, eligibility determination, onboarding, and cross-functional collaboration.
Overview
5
5
years of professional experience
Work History
Enrollment Specialist
Goodwill Industries of Greater Grand Rapids
Grand Rapids, MI
09.2023 - Current
- Administered participant record management for over 100 cases monthly, prioritizing data accuracy and compliance standards.
- Oversaw comprehensive enrollment lifecycle transactions to facilitate onboarding status updates and dis-enrollment activities.
- Assessed application submissions for accuracy and compliance with relevant eligibility and regulatory guidelines.
- Designed and delivered orientation sessions and onboarding workshops, focusing on increasing participant engagement and clarity of program content.
- Engaged with multiple departments to address discrepancies, minimizing processing delays and optimizing operational workflows.
- Oversaw financial tracking and reporting processes, supporting efficient billing and payment processing.
- Developed and upheld meticulous documentation practices to guarantee readiness for audits and compliance evaluations.
Foster Care Worker
Catholic Charities West Michigan
Grand Rapids, MI
02.2023 - 09.2023
- Administered 25+ active cases at once, guaranteeing thorough documentation and strict regulatory compliance.
- Performed comprehensive assessments and eligibility evaluations to facilitate prompt service provision.
- Facilitated family understanding of intricate program requirements through policy interpretation, leading to improved case outcomes.
- Coordinated efforts with multidisciplinary teams to effectively resolve case challenges and optimize service coordination.
- Oversaw case review processes and systematically documented outcomes, reinforcing commitment to accountability and follow-through.
Case Aide
Hope Network Neuro Rehab
Grand Rapids, MI
09.2021 - 02.2023
- Executed regular audits and maintenance of client data within electronic systems to ensure high standards of accuracy and completeness.
- Managed administrative tasks, including scheduling and documentation review, to ensure seamless daily operations.
- Acted as primary liaison for stakeholder inquiries, streamlining communication processes.
- Executed comprehensive documentation processes to uphold compliance with established organizational standards.
- Streamlined communication processes between clients and providers, promoting effective service delivery.
Education
Master of Science - Human Resources Administration
Central Michigan University
Mount Pleasant, MI05-2026
Bachelor of Science - Psychology
Ferris State University
Big Rapids, MI12-2020
Skills
- HR process management
- Talent development
- Data analysis proficiency
- Audit oversight
- Enrollment management
- Comprehensive case management
- Regulatory analysis
- Stakeholder collaboration
- Workflow optimization
- Cross-team communication
- HRIS management
Timeline
Enrollment Specialist
Goodwill Industries of Greater Grand Rapids
09.2023 - Current
Foster Care Worker
Catholic Charities West Michigan
02.2023 - 09.2023
Case Aide
Hope Network Neuro Rehab
09.2021 - 02.2023
Master of Science - Human Resources Administration
Central Michigan University
Bachelor of Science - Psychology
Ferris State University