Detra D. Dixon
Cedar Hill,TX
Summary
Strategic Housing Navigation Manager specializing in client relationship management, KPI monitoring, and team leadership. Skilled in coordinating operational initiatives to enhance efficiency and drive process improvements. Committed to fostering relationships across organizational levels to achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Navigation Manager
Under 1 Roof
Dallas, TX
04.2022 - Current
- Lead, coach, and train the housing navigator team to move 20+ clients into permanent housing every three months, which annually exceeds program goals.
- Resolve escalated challenges from housing navigators that need assistance with the new client placement process.
- Ensure clients' case files are kept up to date and confidential.
- Establish strategic alliances with property owners, corporate donors, and other community partners.
- Monitor monthly KPI reports, and ensure the team is following standard operating procedures.
Makeup Artist
NorthPark Center Mall
Dallas, Texas
06.2021 - 03.2022
- Educated clients on makeup techniques and product selection tailored to individual preferences.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Trained and mentored new makeup artists.
- Created brand awareness through sharing and demonstration of product knowledge.
- Provided assistance in marketing initiatives by creating promotional materials featuring latest looks.
Leasing Manager
BSR Property Management
Mesquite, Texas
11.2019 - 07.2020
- Key leadership contributor to the team effort that met or exceeded monthly occupancy rate goals, in all full months of tenure as leasing manager.
- Developed a practical, field marketing campaign that resulted in meeting and exceeding new leasing application and renewal goals.
- Supervised leasing agents to enhance sales techniques and customer service skills, contributing to improved tenant satisfaction.
- Managed daily activities with tenants, subcontractors, and property management to ensure smooth operations and effective communication.
- Resolved tenant complaints promptly to foster positive relationships and enhance tenant retention.
Leasing Consultant
Legacy of Cedar Hill
Cedar Hill, Texas
10.2017 - 09.2019
- Marketed property to prospective tenants through guided tours emphasizing key features and benefits.
- Delivered exceptional customer service by greeting clients, addressing concerns, showcasing units, and promptly resolving issues.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Managed lead tracking with CRM software and proactively followed up with interested parties to enhance leasing opportunities.
- Responded to tenant requests for maintenance services in a timely manner.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ08-2021
Skills
- Client relationship management
- Housing policy implementation
- KPI monitoring
- Strategic partnership development
- Team leadership
- Property management
- Coaching and mentoring staff
- Recruiting and interviewing talent
- Budget control
- Project management
- Contract administration
- Proficient in using Microsoft Teams, Yardi, OneSite, AMSI PMS, Blue Moon, and Rent Roll
- Outstanding multitasking skills
- Efficient project completion
- Complex Problem-solving
Accomplishments
2023 Housing Navigator of the Year Award
Affiliations
Presenter at 2024 Homelessness National Alliance to End Homelessness Convention; Capitol Hill, Washington DC in September 2024
Certification
SOAR Certified in Program Management, Rockville, MD 2022
Timeline
Housing Navigation Manager
Under 1 Roof
04.2022 - Current
Makeup Artist
NorthPark Center Mall
06.2021 - 03.2022
Leasing Manager
BSR Property Management
11.2019 - 07.2020
Leasing Consultant
Legacy of Cedar Hill
10.2017 - 09.2019
Bachelor of Science - Correctional Program Support Services
University of Phoenix