Desiree Musser
Springfield,OR
Summary
Results-driven Case Manager with a proven track record of managing complex caseloads, effective client advocacy and providing comprehensive support to diverse client populations. Successfully developed individualized case plans, enhancing client self-sufficiency and securing stable housing solutions. Expert in resource management and effective communication, fostering strong partnerships to support community engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Housing Navigation Case Manager
Mainstream Housing, Inc.
04.2025 - Current
- Coordinated client needs assessments to determine housing eligibility and support needs.
- Developed individualized service plans in collaboration with clients and community resources.
- Monitored client progress, providing ongoing support and resource navigation.
- Facilitated communication between clients, potential landlords, and community partners.
- Maintained accurate documentation and maintained accurate case notes in compliance with agency standards, ensuring confidentiality requirements.
- Proactively seek out and identify available housing units and collaborate with landlords and case managers to support client housing placement and retention.
- Coordinated resident services to enhance community engagement and satisfaction.
- Collaborated with external agencies to facilitate resident support programs.
- Developed resource materials to inform residents about available services and opportunities.
Case Manager
Sponsors, Inc.
01.2024 - 04.2025
- Facilitated communication between participants and community resources for effective support.
- Educating participants on available resources and services to promote self-sufficiency.
- Documented case notes accurately to ensure compliance with organizational standards.
- Collaborated with multidisciplinary teams to strategize interventions for complex cases.
- Regular monitoring of participant progress to ensure compliance with program standards and adjusting case management approaches as necessary.
- Advocated for participants when interacting with partner agencies.
- Achieved positive participant outcomes by developing and implementing comprehensive case management plans.
HUD/DHS Case Manager
St. Vincent De Paul of Lane County
11.2018 - 01.2024
- Conducted regular home meetings to monitor client progress and adjust case plans as needed.
- Collaborated with community organizations to secure resources for clients facing housing instability.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
Counselor/Advocate I
Sheltercare
12.2014 - 11.2018
- Coordinated housing resources for clients, ensuring timely access to services and support systems.
- Facilitated communication between clients and service providers, optimizing engagement and resource utilization.
- Conducted regular assessments to monitor progress, adapting strategies to enhance client outcomes effectively.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Education
GED -
University of Oregon
Eugene, OR06-2006
Skills
- Complex problem-solving
- Case management
- Crisis intervention
- Resource management
- Needs assessment
- Progress evaluations
- Effective time management
- Case documentation proficiency
- Active listening
- Organization and multitasking
- Conflict resolution
- Client advocacy
Timeline
Housing Navigation Case Manager
Mainstream Housing, Inc.
04.2025 - Current
Case Manager
Sponsors, Inc.
01.2024 - 04.2025
HUD/DHS Case Manager
St. Vincent De Paul of Lane County
11.2018 - 01.2024
Counselor/Advocate I
Sheltercare
12.2014 - 11.2018
GED -
University of Oregon