Fatima Cruz
SLC,UT
Summary
Compassionate Housing Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
4
4
years of professional experience
Work History
Housing Case Manager
The Road Home
02.2022 - Current
- Offered friendly and efficient service to clients, handled challenging situations with ease.
- Maintained detailed records of clients progress, documentation of services and case notes.
- Assisted clients in accessing housing, financial assistance and other community resources.
- Conducted in-home visits to provide supportive services.
- Developed partnerships with community organizations to expand services and referrals.
- Managed caseload to satisfy multiple clients with diverse needs.
Debt Collector
Credit Corp Solutions
03.2021 - 01.2022
- My duties as a debt collector was to provide the best solutions to our customers to help resolve accounts
- I skipped traced to look for the customer's most recent contact details
- Negotiations and profiling were key to finding altered solutions for all customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Documented customer payment interactions and account statuses for future reference.
Customer service representative
Discover financial services
09.2019 - 07.2020
- At Discover I was a frontline agent, I helped customers with any inquiries on their accounts
- I helped them understand their Minimum payment, statements and also the way we calculate interest
- I also transferred calls when they need a different department for example balance transfer, fraud, or billing assistance.
Education
Associate of Science - Criminal Justice
Salt Lake Community College
Salt Lake City, UT07.2024
Skills
- Crisis Situations
- Complex Problem-Solving
- Agency Collaboration
- Compassionate Care
- Client Service
- Case Planning and Management
Languages
Spanish
Limited Working
Timeline
Housing Case Manager
The Road Home
02.2022 - Current
Debt Collector
Credit Corp Solutions
03.2021 - 01.2022
Customer service representative
Discover financial services
09.2019 - 07.2020
Associate of Science - Criminal Justice
Salt Lake Community College
Similar Profiles
Elisha YorkElisha York
SSVF Street Outreach Specialist at The Road HomeSSVF Street Outreach Specialist at The Road Home
Karen Smith-SteurerKaren Smith-Steurer
Supportive Services Case Manager at The Road HomeSupportive Services Case Manager at The Road Home
Taylor PetersonTaylor Peterson
Team Lead at The Road HomeTeam Lead at The Road Home
Tessa NicolaidesTessa Nicolaides
Connie Crosby Family Resource Center Director at The Road HomeConnie Crosby Family Resource Center Director at The Road Home
Kelle O’DahlKelle O’Dahl
HOME HEALTH CARE AIDE at IndependantHOME HEALTH CARE AIDE at Independant