Detria Wright
Indianapolis,IN
Summary
Astute professional brings a strong background in health records and information management. Focused on security and performance in the face of changing industry demands and regulations. Analytical in approaching database and recordkeeping problems to identify optimal improvements. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Information Management Senior
Assurance Health System
Indianapolis, IN
01.2021 - 05.2024
- Manger of Medical Records and Coding Psychology
- Operated and Managed with offsite storage Facilitators
- Working with Excel Analytics
- Power point , out of medical updated system Aura
- Managed multiple sites nationwide
- Verified , created & Updated Medicaid / Medicare site Press Gainey
- Created and modified psychiatric analysis reports
- Updated medical psychiatric conditions and coding
- Daily Audits of all Medical documents
- Prepared and published all Medical psychiatric reports
- Updated HIPPA criteria
- Complete medical records request for patient , physician and family
Release of Information Specialist II
OrthoIndy
Indianapolis, IN
07.2017 - 01.2021
- Collects health information management from all departments of the hospital
- Prepares charts to be scanned into the electronic health record, and scans and processes medical records
- Provide information and Release form for FMLA and STD
- Scan Radiology films into charts
- Create images to CD ROM, Answer phones and daily release of information functions
Customer Support Specialist
Defender Direct Inc.
Indianapolis, IN
01.2011 - 06.2017
- Monitored trends in incoming customer requests to identify potential problems or opportunities for improvement.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Prioritized workloads to meet customer needs and maintain established deadlines in a fast-paced environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved issues with the first call and escalated more complex matters to obtain necessary customer support.
- Responded quickly to customer inquiries, needs and problems.
Education
Associate's degree in Business -
Phoenix College
Indianapolis, IN08.2005
Associate's degree in Health Information Management -
Rhodes College
Indianapolis, IN02.1997
Skills
- Medical Records
- FMLA
- Digitization
- Hospital Experience
- Administrative Experience
- HIPAA
- Insurance Verification
- Filing
- Customer Service
- Computer Skills
- Leadership
- Microsoft Office
- Medical Coding
- ICD-10
- Documentation Review
- EMR Systems
- Auditing
- ICD-9
- Quality reporting
- Regulatory Requirements
- HIPAA Compliance
- Documentation And Reporting
- Data Storage and Retrieval
- Problem-solving capabilities
- Medical terminology proficiency
- Call Management
- Complaint resolution
- Paperwork Processing
- Inbound and Outbound Calling
- Data Entry
- Report Generation
- Quality Control
- Dispute Resolution
- Positive and professional
- Office equipment proficiency
- Conflict Resolution
- Call Center Operations
- Medical terminology knowledge
Certification
HIPAA ROI Training, Present
Phone Etiquette
Customer Service Etiquette
Team Building
Radiology Scams/ Screening
Red Cross Blue Shield CPR Training
Affiliations
- Mentoring
- Author
- Volunteer
Accomplishments
- Analytical skills.
- Attention to detail
- Communication and Teamwork
- Technical skills and certification
- Leadership skills
References
References available upon request.
Timeline
Health Information Management Senior
Assurance Health System
01.2021 - 05.2024
Release of Information Specialist II
OrthoIndy
07.2017 - 01.2021
Customer Support Specialist
Defender Direct Inc.
01.2011 - 06.2017
Associate's degree in Business -
Phoenix College
Associate's degree in Health Information Management -
Rhodes College
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