Strong analytical and communication skills with a proven ability to adapt quickly to new environments. Committed to contributing to team success while continuously developing professional skills. Positive attitude and dedication to ongoing learning drive performance and collaboration.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Springfield Public Schools, Massachusetts
Springfield, MA
10.2025 - Current
Supported teachers in managing classroom dynamics and enhancing student engagement.
Support students with special needs in academic tasks and social interactions.
Monitor student behavior to ensure a safe and productive learning environment.
Conducted small group activities to reinforce learning objectives and promote skills development.
Guided students in classroom activities to foster understanding and participation.
Assist children at stations during small-group learning periods.
Attend professional development workshops related to job responsibilities.
Outreach Worker/Supervisor/Direct Care
Mental Health Association Inc.
Chicopee, Massachusetts
07.2009 - 04.2025
Conducted needs assessments of clients in order to develop individualized service plans.
Coordinated shift scheduling and managed staff availability to ensure proper coverage.
Mediated conflicts to foster a positive work environment for staff.
Provided guidance and direction to Staff regarding job duties and responsibilities.
Tracked staff attendance and addressed punctuality and absenteeism to uphold team accountability.
Conducted regular team meetings to communicate updates and expectations.
Managed scheduling for staff, ensuring adequate coverage.
Delegated work to staff to ensure the best care for participants.
Trained new employees to meet job requirements.
Site Manager
Servicenet
Northampton, Massachusetts
04.2016 - 02.2017
Oversaw the daily operations of the program.
Executed map audits to ensure accuracy and compliance with standards, enhancing operational integrity.
Inspected cleanliness of common areas to uphold hygiene standards, contributing to a safe environment.
Conducted regular team meetings to improve staff communication and alignment with program goals.
Documented service notes in Ehana for effective record-keeping.
Organized and updated confidential binders for easy access.
Education
Some College (No Degree) - Computer And Information Sciences
Albany State University
Albany, GA
Some College (No Degree) - General Studies
Springfield Technical Community College
Springfield, MA
Skills
Attention to detail
Organizational skills
Time management
Multitasking Abilities
Effective communication
Team building
Relationship building
Professionalism
Timeline
Paraprofessional
Springfield Public Schools, Massachusetts
10.2025 - Current
Site Manager
Servicenet
04.2016 - 02.2017
Outreach Worker/Supervisor/Direct Care
Mental Health Association Inc.
07.2009 - 04.2025
Some College (No Degree) - Computer And Information Sciences