Detritues Owens
Tomball,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
07.2019 - Current
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Human Resources Administrator
Amazon
05.2017 - 07.2019
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Customer Care Representative
Assurant
01.2015 - 06.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Carrier Negotiations
- Customer Needs Assessments
- Training Junior Team Members
- Employment Record Verification
- New Hire Orientation
Timeline
Rural Mail Carrier
United States Post Office
07.2019 - Current
Human Resources Administrator
Amazon
05.2017 - 07.2019
Customer Care Representative
Assurant
01.2015 - 06.2017
High School Diploma -
Houston Community College