DETYAH COOK
Raleigh,USA
Summary
Exceptional career in customer service with extensive experience in healthcare. Highly organized and experienced scheduler with over 5 years of experience. Proven ability to manage multiple schedules efficiently while providing exceptional customer service and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Patient Care Assistant
Guardian Community Care
Knightdale, NC
02.2026 - Current
- Provided compassionate personal care, enhancing residents' daily living activities and overall well-being.
- Assisted with medication management, ensuring adherence to prescribed regimens for optimal health outcomes.
- Monitored residents' health status, promptly reporting changes to nursing staff for timely intervention.
Clinical Service Tech
WakeMed - Urology
Raleigh, NC
03.2023 - Current
- Obtained blood samples up to 50 patients a day.
- Collect specimens and entered patients data in accurate and timely manner.
- Maintained sterile techniques to ensure patient safety.
- Perform data input, processing and retrieval times.
- Utilized standard procedures to maintain positive patient identification throughout the collection process.
Receptionist
UNC Rex - Ear, Nose & Throat
Raleigh, NC
07.2022 - 02.2023
- Handling multi-line phone systems, scheduling appointments, and managing correspondence in a fast-paced environment.
- Efficiently manage patient intake processes while maintaining a high level of accuracy and confidentiality.
- Input patients insurance information.
- Managed referrals efficiently to enhance patient care and outcomes.
Salon Assistant/ Receptionist
The Candy Shop Salon
Raleigh, NC
06.2016 - 06.2022
- Skilled in managing appointments and ensuring a welcoming atmosphere for clients.
- Handled customer inquiries and resolving issues in a timely manner.
- Maintained a clean and organized front desk area to enhance the salon's atmosphere.
- Provided exceptional customer service and support in a fast-paced salon environment.
Education
Phlebotomy -
Professional Phlebotomy Training Center
Raleigh, NC08-2019
Skills
- Multitasking
- Communication
- Problem-Solving
- Organization
- Scheduling
- Epic
- Professionalism
- Adaptability
Timeline
Patient Care Assistant
Guardian Community Care
02.2026 - Current
Clinical Service Tech
WakeMed - Urology
03.2023 - Current
Receptionist
UNC Rex - Ear, Nose & Throat
07.2022 - 02.2023
Salon Assistant/ Receptionist
The Candy Shop Salon
06.2016 - 06.2022
Phlebotomy -
Professional Phlebotomy Training Center