Devin Spann
Summary
Detail-oriented office and financial professional with over 9 years of management experience and 5 years in healthcare, administrative support, and front-office coordination. Skilled in QuickBooks, Microsoft Excel, financial reporting, daily reconciliations, payroll support, expense tracking, and maintaining accurate records. Experienced in scheduling, EMR documentation, cash handling, deposits, budgeting, and ensuring compliance with company policies. Known for maintaining professionalism in fast-paced environments while ensuring accuracy, confidentiality, smooth workflow, and excellent client service
Overview
20
20
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Store Manager
Zales – The Diamond Store
- Current
- Lead daily store operations, including scheduling, customer relations, and administrative tasks.
- Train and supervise staff to maintain service standards and operational compliance.
- Manage financial duties such as cash handling, deposits, and daily reporting.
- Resolve customer inquiries and provide high-quality service in a fast-paced environment.
Store Manager
City Gear LLC
06.2019 - 03.2022
- Oversaw front-office functions including recordkeeping, reporting, and scheduling.
- Trained and supervised employees to ensure strong customer service and smooth operations.
- Maintained accurate documentation and compliance with organizational procedures.
- Handled customer concerns with professionalism and timely resolutions.
Customer Service Representative
Alorica
02.2012 - 06.2019
- Managed high-volume inbound calls, resolving billing and service issues efficiently.
- Documented account updates accurately in electronic systems.
- De-escalated complex situations while maintaining a calm and professional tone.
- Explained policies and procedures clearly to customers.
Patient Care Technician
American Family Care, Inc.
09.2005 - 02.2012
- Completed patient intake, chart preparation, and vital signs.
- Supported front-office and back-office workflow to maintain timely patient care.
- Entered accurate documentation in compliance with medical guidelines.
- Assisted patients and ensured a positive experience.
Education
Radiology Technician
Trenholm Community College
Montgomery, AL 01.2025 - 02.2026
Bachelor of Business -
Alabama State University
Montgomery, AL 08.2006 - 01.2014
High School Diploma -
Jefferson Davis High School
Montgomery, ALSkills
- Reception & Front Desk Operations
- Phone Systems & Customer Service
- Scheduling & Calendar Coordination
- Data Entry & EMR Systems
- Patient Intake & Documentation
- HIPAA Compliance
- Multitasking & Prioritization
- Team Support & Communication
- Conflict Resolution & De-escalation
- Cash handling
- Daily reporting
- Compliance management
- Conflict resolution
- Customer relations
- Account documentation
- Payroll liability and deductions
- MS office expert
- Bank reconciliation
- Payroll processing
- Bank statement reconciliation
- Financial management
Professional Experience
01-2022
Certification
- CPR Certified
- Leadership Training Certificate
Timeline
Radiology Technician
Trenholm Community College
01.2025 - 02.2026
Store Manager
City Gear LLC
06.2019 - 03.2022
Customer Service Representative
Alorica
02.2012 - 06.2019
Bachelor of Business -
Alabama State University
08.2006 - 01.2014
Patient Care Technician
American Family Care, Inc.
09.2005 - 02.2012
Store Manager
Zales – The Diamond Store
- Current
High School Diploma -
Jefferson Davis High School