Devin Spann
Montgomery,AL
Summary
Detail-oriented office and customer service professional with 10+ years of experience in healthcare, administrative support, and front-office coordination. Skilled in scheduling, phone systems, documentation, EMR entry, and patient/client communication. Known for maintaining professionalism in fast-paced or high-pressure environments while ensuring accurate records, smooth workflow, and excellent service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Zales – The Diamond Store
Montgomery, AL
01.2022 - Current
- Lead daily store operations, including scheduling, customer relations, and administrative tasks.
- Train and supervise staff to maintain service standards and operational compliance.
- Manage financial duties such as cash handling, deposits, and daily reporting.
- Resolve customer inquiries and provide high-quality service in a fast-paced environment.
Store Manager
City Gear LLC
Montgomery, AL
06.2019 - 01.2022
- Oversaw front-office functions including recordkeeping, reporting, and scheduling.
- Trained and supervised employees to ensure strong customer service and smooth operations.
- Maintained accurate documentation and compliance with organizational procedures.
- Handled customer concerns with professionalism and timely resolutions.
Customer Service Representative
Alorica
Montgomery, AL
02.2012 - 06.2019
- Managed high-volume inbound calls, resolving billing and service issues efficiently.
- Documented account updates accurately in electronic systems.
- De-escalated complex situations while maintaining a calm and professional tone.
- Explained policies and procedures clearly to customers.
Patient Care Technician
American Family Care, Inc.
Montgomery, AL
09.2005 - 02.2012
- Completed patient intake, chart preparation, and vital signs.
- Supported front-office and back-office workflow to maintain timely patient care.
- Entered accurate documentation in compliance with medical guidelines.
- Assisted patients and ensured a positive experience.
Education
Bachelor of Business - Coursework Completed
Alabama State University
Montgomery, AL01.2014
High School Diploma - undefined
Jefferson Davis High School
Montgomery, AL01.2005
Skills
- Reception & Front Desk Operations
- Phone Systems & Customer Service
- Scheduling & Calendar Coordination
- Data Entry & EMR Systems
- Patient Intake & Documentation
- HIPAA Compliance
- Multitasking & Prioritization
- Team Support & Communication
- Conflict Resolution & De-escalation
Certification
- CPR Certified
- Leadership Training Certificate
Timeline
Store Manager
Zales – The Diamond Store
01.2022 - Current
Store Manager
City Gear LLC
06.2019 - 01.2022
Customer Service Representative
Alorica
02.2012 - 06.2019
Patient Care Technician
American Family Care, Inc.
09.2005 - 02.2012
Bachelor of Business - Coursework Completed
Alabama State University
High School Diploma - undefined
Jefferson Davis High School