Dawn Cannon
Trowbridge Law Firm
Detroit,MI
32
years of professional experience
Customer-focused administrative professional with experience in legal and hospitality environments, providing exceptional front-office support and creating welcoming client experiences. Skilled in reception management, client relations, scheduling, and office coordination. Recognized for professionalism, organization, discretion, and the ability to thrive in fast-paced settings while delivering outstanding customer service.
Work History
Office Manager
3 Years 10 Months- Serve as the first point of contact for clients, visitors, attorneys, and vendors, providing a warm and professional experience.
- Answer and route high-volume incoming calls while responding to client inquiries with courtesy and efficiency.
- Coordinate attorney calendars, client appointments, conference room schedules, and daily office operations.
- Prepare, organize, and maintain confidential legal documents and client files with exceptional accuracy.
- Notify attorneys of client arrivals and ensure clients are comfortable while waiting for meetings.
- Maintain a clean, organized, and professional reception area and office environment.
- Assist with correspondence, document preparation, filing, office supply management, and administrative projects.
- Support attorneys and staff by ensuring smooth daily office operations while maintaining strict confidentiality.
Front Desk Agent
3 Months- Delivered exceptional guest service in a fast-paced hospitality environment.
- Managed reservations, guest check-in/check-out, and account transactions accurately.
- Answered multi-line phone systems and responded promptly to guest requests.
- Welcomed guests, resolved concerns professionally, and created a positive first impression.
- Coordinated mail, package deliveries, and guest services.
Real Estate Agent
7 Years 5 Months- Managed client relationships, contracts, and transaction documentation.
- Scheduled appointments, coordinated communications, and maintained detailed records.
- Negotiated contracts while providing exceptional customer service throughout the buying and selling process.
Bank Teller
6 Years- Processed high-volume financial transactions with accuracy and confidentiality.
- Balanced cash drawers and resolved discrepancies.
- Built strong customer relationships through professional, dependable service.
Skills
Client Relations & Customer Service
Reception & Front Desk Operations
Microsoft Office & Outlook
Communication & Interpersonal Skills
Organization & Multitasking
Data Entry & Document Management
Timeline
Office Manager
Trowbridge Law Firm
10.2022 - CurrentRead More
Front Desk Agent
Wyndham Hotel
07.2022 - 10.2022Read More
Real Estate Agent
Front Page Realtor
02.2015 - 07.2022Read More
Bank Teller
Standard Federal Bank
02.1994 - 02.2000Read More