Lauryn Studevent-Ward
Clinton
Summary
Dedicated and results-driven professional with a strong background in leadership, operations management, and team development. Skilled at optimizing workflows, enhancing client experiences, and fostering a collaborative work environment. Passionate about continuous improvement and seeking opportunities for professional growth, leadership development, and a dynamic team-oriented culture.
Overview
15
15
years of professional experience
Work History
Office Manager
A.P.A.W. Veterinary Hospital and Wellness Center
03.2014 - Current
- Lead and mentor a high-performing team, fostering accountability and professional development
- Oversee daily operations, ensuring compliance with AAHA and Department of Agriculture standards
- Manage hiring, training, and performance evaluations to maintain an engaged workforce
- Develop and implement marketing strategies to enhance client engagement and service awareness
- Plan and coordinate events, including community outreach and memorial ceremonies
- Streamline processes to improve efficiency and service delivery
Receptionist
VCA Southern Maryland Veterinary Referral and Emergency
05.2013 - 03.2014
- Delivered outstanding client service in a fast-paced emergency hospital
- Managed scheduling and facilitated smooth patient check-ins and check-outs
- Maintained accurate medical records and assisted with billing processes
Hostess & Server
Ruby Tuesday
04.2010 - 05.2013
- Provided excellent customer service and ensured a welcoming dining experience
- Managed seating arrangements and coordinated reservations to maximize efficiency
Veterinary Technician & Receptionist
Clinton Veterinary Hospital
01.2010 - 03.2011
- Assisted veterinarians with patient care, surgical prep, and client education
- Handled administrative tasks, including scheduling and record management
Education
Master of Business Administration (MBA) -
University of Phoenix
Phoenix, AZ06.2025
Bachelor of Science - Biology
Trinity Washington University
Washington, DC01.2012
Skills
- Leadership & Team Development
- Operations & Project Management
- Staff Training & Performance Coaching
- Client Relations & Customer Service
- Workflow Optimization & Process Improvement
- Marketing & Event Coordination
- Compliance & Regulatory Management
- Financial Oversight & Inventory Control
- Clear oral/written communication
- Scheduling and calendar management
- Customer relations
Professional Recognitions
- Inducted into the National Society of Leadership and Success
- Known for strong leadership, adaptability, and problem-solving skills
- Passionate about fostering healthy, team-oriented work environments
- Skilled at building strong client and stakeholder relationships
Timeline
Office Manager
A.P.A.W. Veterinary Hospital and Wellness Center
03.2014 - Current
Receptionist
VCA Southern Maryland Veterinary Referral and Emergency
05.2013 - 03.2014
Hostess & Server
Ruby Tuesday
04.2010 - 05.2013
Veterinary Technician & Receptionist
Clinton Veterinary Hospital
01.2010 - 03.2011
Bachelor of Science - Biology
Trinity Washington University
Master of Business Administration (MBA) -
University of Phoenix
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