Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEV PARIKH

Scotchtown

Summary

Dynamic IT Specialist with a proven track record at CANNA PLANET, excelling in technical support and system troubleshooting. Adept at delivering remote assistance and developing effective test strategies, I leverage strong attention to detail and customer service skills to enhance software quality and user experience. Passionate about driving innovative solutions in technology.

Overview

1
1
year of professional experience

Work History

IT Specialist

CANNA PLANET
Wappinger Falls
12.2024 - Current
  • Served as first point of contact for incoming technical service calls and emails.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Assessed issues to determine appropriate troubleshooting methods for remediation.
  • Investigated system errors to determine root cause of issue and implement solutions accordingly.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Software Quality Assurance Engineer (INTERNSHIP)

EquiLend
Berkeley Heights
06.2024 - 09.2024
  • Reviewed source code for potential errors or discrepancies prior to release into production environment.
  • Maintained a library of test data needed for quality assurance activities.
  • Reviewed user software error reports submitted to technical support representatives for diagnosis and evaluated merits of developing studies to better understand underlying causes.
  • Tested web application compatibility and performance to recommend cross-browser compatibility improvements to web development team.
  • Developed comprehensive test strategies tailored specifically towards meeting customer requirements.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Education

Master of Science - Computer Science

Montclair State University
Montclair, NJ
07-2022

Bachelor of Science - Software Engineering

UNIVERSITY OF BEDFORSHIRE
LUTON, UK
06-2022

High School Diploma -

SIGMA INSTITUTE OF TECHNOLOGY
VADODARA, INDIA
05-2022

Skills

  • Technical support
  • System troubleshooting
  • Software testing
  • Quality assurance
  • Cross-browser testing
  • Customer service
  • Remote assistance
  • Data analysis
  • Product design review
  • Test strategy development
  • Attention to detail
  • Documentation skills

Timeline

IT Specialist

CANNA PLANET
12.2024 - Current

Software Quality Assurance Engineer (INTERNSHIP)

EquiLend
06.2024 - 09.2024

Master of Science - Computer Science

Montclair State University

Bachelor of Science - Software Engineering

UNIVERSITY OF BEDFORSHIRE

High School Diploma -

SIGMA INSTITUTE OF TECHNOLOGY

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