DEV S H R E S T H A
Houston
Summary
Manager with a strong foundation in daily operations, focused on enhancing customer satisfaction and streamlining processes. Achieved consistent goals through effective problem-solving and strategic planning, fostering team collaboration to drive performance.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
QSR
QMART
Houston
12.2025 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Operated and handled POS, completed day closing efficIently etc.
Lab Analyst
Pangea Geoscience
Houston
06.2025 - Current
- Receive rock cuttings and samples and put them through the tests and analysis in the XRF machines.
- Conduct comprehensive Data analysis to ensure accuracy in lab results and reporting.
- Performed quality checks on samples to guarantee compliance with regulatory standard.
- Collaborated with cross functional teams to optimize laboratory workflows and enhance efficiency.
- Uphold OSHA and other safety standards to prevent harm to personnel or equipment.
- Maintained quality control policies and documented activities such as reagent validations.
- Followed laboratories' procedures for specimen handling and processing to keep results reliable.
- Pangea Geoscience
Assistant Manager
KT Express
Houston
08.2018 - 11.2024
- Supervised day-to-day operations to make sure everything went smoothly.
- Handled store accounts and Billing on a daily basis.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Encouraged a strong working relationships with staff aiming for healthy and positive results.
- Monitored cash intake and deposit records and completed day closings effectively.
- Handled client inquiries regarding billing, payment issues, and account balances.
- Processed and reviewed billing statements, ensuring accurate and timely invoices for services provided.
- Worked with the accounts payable team to track payments and resolve outstanding balances.
- Imparted training to staff effectively and made sure they were doing it the right and proper way.
- Oversaw the order procurement process for the store on a daily basis.
- Interacted with customers on a one-on-one basis, listened and attended to their needs successfully.
- KT Express
Supervisor/Partnership Manager
Vinisam Enterprise INC
Liberty
06.2016 - 04.2018
- Coordinated inventory management and maintained stock levels for efficiency.
- Supervised daily operations and ensured compliance with safety protocols.
- Trained and mentored new staff on company procedures and best practices.
- Resolved operational issues promptly to maintain smooth workflow in the facility.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Bachelor of Arts - Pol Sci And Eco
Wilson College
Mumbai, USSkills
- DILIGENT AND FOCUSSED
- TEAM PLAYER
- DECISION-MAKING
- MICROSOFT WORD
- MICROSOFT EXCEL
- EXCELLENT COMPUTER SKILLS
- UNDERSTANDING AND IMPLEMENTING
- BEING POSITIVE IN ANY SITUATION
- HANDLE PRESSURE IN DIFFICULT CIRCUMSTANCES
- POLICY ENFORCEMENT
- VENDOR RELATIONSHIP MANAGEMENT
- MULTITASKING
- ACTIVE LISTENING
References
- Pukar Mainali, Managing Director, Pangea Geoscience, 8327053338
- Joshua Freeman, Lab Director and Operations Manager, Pangea Geoscience, 2143268871
- Arish Kharel, Business Owner, Vinisam Enterprises, 8323424665
- Subin Shrestha, Supervisor, KT Express, 8572858719
Languages
- Hindi
- Nepali
- Spanish
- Gujarati
- English
- Hindi
- Nepali
- Spanish
- Gujarati
Certification
Food Manager Certification
Timeline
QSR
QMART
12.2025 - Current
Lab Analyst
Pangea Geoscience
06.2025 - Current
Assistant Manager
KT Express
08.2018 - 11.2024
Supervisor/Partnership Manager
Vinisam Enterprise INC
06.2016 - 04.2018
Bachelor of Arts - Pol Sci And Eco
Wilson College