Professional Summary
Overview
Work History
Education
Skills
Timeline

Devan Chesser

Goody Gourmets
Milwaukee,WI
18
years of professional experience

Diligent worker with solid background in customer service, warehouse, and maintenance. Proven track record of efficiently resolving complaints and maintaining high satisfaction rates. Demonstrated ability to communicate and problem-solving skills to enhance customer and organizational experience.

Work History

Customer Service Representative

18 Years
Goody Gourmets | 08.2008 - Current
  • Handled customer inquiries via phone, email, and chat platforms efficiently and courteously.
  • Resolved complaints by actively listening and providing tailored solutions to enhance satisfaction.
  • Delivered exceptional customer support through effective communication and problem-solving skills.
  • Maintained detailed knowledge of product offerings to assist customers with informed recommendations.
  • Mentored new staff on customer service protocols, enhancing overall team performance and cohesion.

Package Handler

5 Years 11 Months
FedEx | 09.2020 - 08.2026
  • Sorted packages based on size and destination to optimize delivery routes.
  • Operated material handling equipment to ensure efficient package processing.
  • Collaborated with team members to maintain workflow efficiency and productivity.
  • Trained new hires on safety protocols and operational procedures for package handling.

Maintenance

11 Months
Triangle Manufacturing | 07.2017 - 06.2018
  • Reduced machine downtime for maintenance through the implementation of a proactive preventive maintenance schedule.
  • Performed regular maintenance and cleaning of packing machinery.
  • Reported operational deficiencies to supervisor and maintenance personnel.
  • Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.

Education

High School Diploma

Shorewood High School | Shorewood, WI

Skills

Customer service
Call center experience
Complaint handling
Complaint resolution
Product knowledge
Call center operations
Complaint management
Issue resolution strategies
Onboarding support

Timeline

Package Handler

FedEx
09.2020 - 08.2026Read More

Maintenance

Triangle Manufacturing
07.2017 - 06.2018Read More

Customer Service Representative

Goody Gourmets
08.2008 - CurrentRead More

Shorewood High School

High School Diploma
Read More
Devan Chesser