Diligent worker with solid background in customer service, warehouse, and maintenance. Proven track record of efficiently resolving complaints and maintaining high satisfaction rates. Demonstrated ability to communicate and problem-solving skills to enhance customer and organizational experience.
Work History
Customer Service Representative
18 Years
Goody Gourmets | 08.2008 - Current
Handled customer inquiries via phone, email, and chat platforms efficiently and courteously.
Resolved complaints by actively listening and providing tailored solutions to enhance satisfaction.
Delivered exceptional customer support through effective communication and problem-solving skills.
Maintained detailed knowledge of product offerings to assist customers with informed recommendations.
Mentored new staff on customer service protocols, enhancing overall team performance and cohesion.
Package Handler
5 Years 11 Months
FedEx | 09.2020 - 08.2026
Sorted packages based on size and destination to optimize delivery routes.
Operated material handling equipment to ensure efficient package processing.
Collaborated with team members to maintain workflow efficiency and productivity.
Trained new hires on safety protocols and operational procedures for package handling.
Maintenance
11 Months
Triangle Manufacturing | 07.2017 - 06.2018
Reduced machine downtime for maintenance through the implementation of a proactive preventive maintenance schedule.
Performed regular maintenance and cleaning of packing machinery.
Reported operational deficiencies to supervisor and maintenance personnel.
Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.