Devan Frank
Baltimore,MD
Summary
Accomplished Digital Operations Coordinator with a proven track record at Fanduel Sports Network, excelling in team management and digital operations. Leveraged expertise in content management systems and leadership to enhance viewing experiences across major sports leagues. Demonstrated exceptional problem-solving abilities and a commitment to quality, driving efficiency and productivity improvements. Also a dependable Master Control Operator with a track record exceeding performance expectations. Dedicated problem solver committed to handling video and audio functions. Considered by others to be respectful, self-aware and motivated.
Overview
7
7
years of professional experience
Work History
Digital Operations Coordinator
Fanduel Sports Network
Cockeysville, USA
09.2022 - Current
- Quality Control specialist responsible for monitoring Bally Sports, streaming services, and nationwide
- Coordinated with offices in Italy, Atlanta, and New York to ensure quality viewing content across the NBA, NHL, MLB, and WNBA leagues.
- Utilized Wildmoka editing software to produce postgame highlights, recaps for mobile applications.
- Troubleshooting professional sports events and making sure everything runs correctly.
- Content management system (CMS)
- Responsible for monitoring live sports streams across a suite of digital products and Regional Sports Networks (RSN), providing quality control, issue identification, correction, and escalation to our internal and third-party support teams.
- Developed and implemented digital operations strategies to maximize efficiency and productivity.
- Monitored website performance metrics to identify opportunities for optimization.
- Provided support to internal stakeholders on technical issues related to digital operations systems.
- Documented processes related to system maintenance and troubleshooting procedures.
- Oversaw social media accounts and image licensing.
Master Control Operator
WBFF Fox 45
Baltimore, USA
11.2021 - 09.2022
- Monitoring the quality and accuracy of the on-air product.
- Ensuring the transmission meets government regulations, troubleshooting equipment malfunctions, and preparing programming for future playback.
- Monitored audio and video levels of incoming feeds from remote locations.
- Assisted in the preparation of on-air programming materials such as commercials, promos, and station IDs.
- Verified accuracy of program logs prior to transmission.
- Edited content using non-linear editing systems.
- Processed Closed Captioning data according to industry standards.
- Coordinated with engineering staff to ensure proper operation of broadcast systems.
- Scheduled events in the traffic system for upcoming broadcasts.
- Managed playlists on automation systems and updated them regularly based on changes in programming schedule or format requirements.
- Checked all incoming feeds prior to airtime ensuring quality assurance standards were met.
- Placed commercial breaks during sports programming, newscasts and TV shows.
- Developed sharp problem-solving and decision-making skills from staying composed in highly stressful environment.
- Handled quality control for on air content during live news broadcasts.
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
Baltimore, USA
01.2018 - 01.2021
- Find, train, develop, and recognize the best people.
- Manage daily activities to ensure that guests receive excellent customer service.
- Demonstrate a strong awareness and concern for food quality and safety.
- Adjust to multiple demands and shifting priorities.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Education
High school diploma -
Parkville High School
Parkville, MD06.2020
Skills
- Mentoring
- Team Management
- Leadership
- Computer skills
- Customer service
- Problem management
- Video production
- Video editing
- Master control
- Digital operations
- Content management systems
- Social media management
- Social media marketing
- Editing
- Microsoft Excel
- Microsoft Word
- Management
- Time management
- Communication skills
- CMS management
- Attention to detail
Languages
English, Expert
Timeline
Digital Operations Coordinator
Fanduel Sports Network
09.2022 - Current
Master Control Operator
WBFF Fox 45
11.2021 - 09.2022
Chick-Fil-A Team Leader
Chick-fil-A Restaurants
01.2018 - 01.2021
High school diploma -
Parkville High School
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