Summary
Overview
Work History
Education
Skills
Timeline
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Jacob White

Salt Lake City,UT

Summary

Creative and strategic professional with background and expertise in sales, digital marketing and data management. Achieved a remarkable 2000% sales increase through innovative platform design. Adept at fostering supplier and internal team relationships enhancing customer satisfaction, while mentoring teams to align with strategic goals. Proven analytical skills and a commitment to excellence in project management.

Overview

5
5
years of professional experience

Work History

Digital Operations Coordinator

Loftus International
Salt Lake City, UT
08.2024 - 04.2025
  • Directed formulation and implementation of sales and digital marketing plans via website, email, and social media channels.
  • Ensured accuracy of over 18,000 SKUs while overseeing data management from initial setup to end stage.
  • Coordinated efforts across marketing, sales, and customer service departments to achieve team specific and company wide goals.
  • Managed supplier relationships for effective execution of product launches and updates.
  • Developed assets to support the needs of sales and marketing teams.
  • Supervised online platform to ensure optimal customer purchasing experience.
  • Created and managed all digital assets for trade shows, customer website, sales, marketing, and customer service.
  • Worked with domestic and international suppliers to identify product gaps and led strategic launches of new products, resulting in a 54% increase in sales year over year.
  • Identified potential for improved purchasing through diligent oversight and the implementation of pricing matrixes, resulting in increased profitability.
  • Enhanced stability and growth of key revenue sources through strategic management of long-standing private and corporate accounts.
  • Collaborated with sales teams to develop strategies that effectively reach their target audiences.
  • Expanded personnel skill sets by mentoring marketing and sales teams both individually and in groups.
  • Established relationships with vendors to secure competitive pricing on supplies and services.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Executive Sales Assistant

Loftus International
Salt Lake City, UT
12.2023 - 08.2024
  • Provided support to the sales team by researching potential customers and creating targeted marketing campaigns.
  • Executed extensive analysis and compiled understandable reports for C-level officers to support accurate decision making.
  • Collaborated with CEO to enhance current offerings and introduce new products targeting market opportunities.
  • Assisted in preparing presentations, reports, and other documents for internal and external meetings.
  • Mentored staff in aligning task outcomes with the organizational vision.
  • Handled confidential information with discretion and tactfully addressed inquiries from employees or outside parties regarding sensitive matters.
  • Crafted and presented customized sales pitches to major corporate accounts for the CEO.
  • Collaborated with other departments to ensure that all tasks related to the CEO were completed in a timely manner.
  • Created comprehensive multi-phase project mapping to ensure the CEO could accomplish his vision in a highly trackable and time efficient manner, freeing him up to focus on goals and plans farther into the future.

Account Manager

Loftus International
Salt Lake City, UT
12.2021 - 12.2023
  • Utilized expansive product knowledge to provide product training and support to clients, enhancing their understanding and utilization of the company's offerings.
  • Gathered widespread customer issues to pinpoint obstacles in sales and customer experiences.
  • Designed an innovative sales platform that streamlined customer purchases and led to a significant annual sales increase of up to 2000%.
  • Enabled company-wide deployment of new sales interface, leading to record seasonal performance.
  • Delivered expert recommendations on showcasing offerings at major international trade shows.
  • Created companies first ever product knowledge database and training manual, resulting in the expanded knowledge of all teams and increasing customer satisfaction.
  • Provided extensive product knowledge to improve the quality and accuracy of company data for the marketing and data teams.

Customer Care Specialist

Loftus International
Salt Lake City, UT
12.2020 - 11.2021
  • Built sustainable relationships and trust with customer accounts through open and interactive communication.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Spearheaded the launch of the company's first online chat support service, reducing phone wait times.
  • Guided team members in managing challenging situations and customers.

Customer Service Representative

Loftus International
Salt Lake City, UT
11.2019 - 12.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

Honors Diploma -

Alta High School
Sandy, UT
05-2013

Some College (No Degree) - Music Performance

Snow College
Ephraim, UT

Skills

  • Digital marketing
  • Data management
  • Customer relationship management
  • Supplier management
  • Content creation
  • Sales strategy
  • Project management
  • Analytical skills

Timeline

Digital Operations Coordinator

Loftus International
08.2024 - 04.2025

Executive Sales Assistant

Loftus International
12.2023 - 08.2024

Account Manager

Loftus International
12.2021 - 12.2023

Customer Care Specialist

Loftus International
12.2020 - 11.2021

Customer Service Representative

Loftus International
11.2019 - 12.2020

Honors Diploma -

Alta High School

Some College (No Degree) - Music Performance

Snow College

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