Devan Henderson
Piedmont,OK
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant & Insurance Coordinator
Royal Oak Family Dental
07.2022 - 06.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure data filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, resulting in a 95% patient retention rate.
- Oversaw the development and implementation of the Veterans Affairs Community Care program, ensuring seamless coordination of care for veterans and compliance with VA guidelines.
Server
Picasso Cafe
07.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Experience in new employees in customer service protocols and restaurant policies.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Account Manager
Jeremy Henley State Farm
08.2019 - 02.2020
- Managed customer accounts, assisted clients with policy inquiries, and processed insurance applications and renewals, leading to an over 90% customer renewal rate.
- Provided administrative support, including data entry, documentation, and maintaining accurate records of policies and customer information.
- Worked closely with agents to develop client retention strategies, increasing customer satisfaction and policy renewals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Education
Associate of Applied Science - Business Management
Oklahoma State University
Oklahoma City12-2023
Associate of Arts - Pre-Professional Studies
Oklahoma State University
Oklahoma City12-2023
Skills
- Project Management
- Exceptional attention to detail
- Record Management
- Effective Communication
- Computer skills
- Customer service
- Microsoft Office Suite
Timeline
Administrative Assistant & Insurance Coordinator
Royal Oak Family Dental
07.2022 - 06.2024
Server
Picasso Cafe
07.2021 - 01.2022
Account Manager
Jeremy Henley State Farm
08.2019 - 02.2020
Associate of Applied Science - Business Management
Oklahoma State University
Associate of Arts - Pre-Professional Studies
Oklahoma State University
Similar Profiles
Andrea WomackAndrea Womack
Practice Manager at Royal Oak Dental GroupPractice Manager at Royal Oak Dental Group
Ashley RogersAshley Rogers
Dental Office Manager at Royal Oak Dental GroupDental Office Manager at Royal Oak Dental Group
Noah HewsonNoah Hewson
Sterile Technician at Dental Implant Center Of Royal OakSterile Technician at Dental Implant Center Of Royal Oak