Devan Hernandez

-Lead a team of 8 in Customer Relations, enhancing team collaboration and performance.

-Optimized employee scheduling to meet company needs, ensuring operational efficiency.

-Maintained an organized office, supporting seamless workflow and resource availability.

-Trained new hires, fostering a supportive and collaborative team environment.

-Implemented strategic changes to align department goals with business objectives.

-Managed high-stake promotions and customer interactions, boosting engagement and loyalty.

-Increased customer retention through targeted engagement strategies.

-Organized and updated the list of Slot machines on the gaming floor.

-Utilized marketing databases to inform customers about game changes and new offerings.

-Attended all Marketing meetings and provided input for the Customer Relations department.

-Oversee 4 Gaming Hosts

-Order supplies for the office

-Make sure everyone stays on task and the tasks are done in a timely manner

-Take slot free play out to players who are eligible

-Make and answer phone calls

-Take hotel reservations

-Create spreadsheets using excel for events

Managed precise scheduling, ensuring optimal staffing and resource availability.

-Monitored gaming activities, ensuring adherence to regulations and maintaining record accuracy.

-Elevated customer satisfaction by personalizing interactions and promptly addressing inquiries.

-Streamlined communication processes using advanced software, boosting operational efficiency.

-Assisted guests with understanding game mechanics, enhancing their overall experience and engagement.

-Ensured compliance with gaming regulations, meticulously documenting all transactions.

-Boosted guest retention by offering targeted promotions based on gameplay analysis.

-Handled daily guest interactions, ensuring accurate promotions and efficient card services.

-Reported inventory levels, maintaining necessary materials for smooth operations.

-Improved card distribution efficiency, reducing wait times and enhancing guest experience.

-Provided event information, ensuring guests received excellent service and support.

-Pulled and packed money for banks, ATMs, and stores with speed and accuracy.

-Trained CMS Packers in efficient currency storage methods.

-Ensured proper vault storage for each bank's residual currency.

-Maintained high accuracy in order fulfillment, reducing errors.

-Improved team performance through effective training and leadership.