Devan Miller
Corona,USA
Summary
Accomplished Flight Attendant with a proven track record at American Airlines, showcasing exceptional customer service and interpersonal communication skills. Excelled in maintaining safety, enhancing passenger satisfaction, and demonstrating adaptability in dynamic environments. Proficient in Microsoft Excel and adept at managing high-stress situations, significantly improving team efficiency and customer experience.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
10.2022 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Collaborate with pilots and fellow flight attendants during pre-flight briefings to discuss weather conditions and safety protocols
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Flight Attendant
Envoy Air
02.2022 - 06.2022
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured the safety and well-being of passengers by adhering to all safety protocols and procedures
- Answered passenger questions and provided solutions to issues arising during flights.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Server/Bartender
Heroes Restaurant & Brewhouse
07.2021 - 12.2022
- Closely worked alongside coworkers to achieve maximum efficiency throughout each working shift
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Red Robin Gourmet Burgers & Brews
06.2017 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Communicaton Sciences & Disorders
California State University, Fullerton
Fullerton, CAAssociate in Arts Transfer - Communication Studies
Fullerton College
Fullerton, CA05-2020
Associate in Arts - Social Sciences
Fullerton College
Fullerton, CA05-2020
Associate in Arts - Social Behavior & Self Development
Fullerton College
Fullerton, CA05-2020
Associate in Arts - Arts & Human Expression
Fullerton College
05-2020
Skills
- Verbal & written communication
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Public Speaking
- Interpersonal communications
- Adaptability
- Time management
- Microsoft Excel
- Organizational abilities
- Critical Thinking
Timeline
Flight Attendant
American Airlines
10.2022 - Current
Flight Attendant
Envoy Air
02.2022 - 06.2022
Server/Bartender
Heroes Restaurant & Brewhouse
07.2021 - 12.2022
Server
Red Robin Gourmet Burgers & Brews
06.2017 - 07.2021
Bachelor of Arts - Communicaton Sciences & Disorders
California State University, Fullerton
Associate in Arts Transfer - Communication Studies
Fullerton College
Associate in Arts - Social Sciences
Fullerton College
Associate in Arts - Social Behavior & Self Development
Fullerton College
Associate in Arts - Arts & Human Expression
Fullerton College
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